BYOC Premises Edge manufacturing and identification

Genesys has a partnership with Arrow Electronics through which customers and partners can purchase BYOC Premises Edge devices built on the HPE and AdvanTech platforms.

During the manufacturing process, Arrow generates a 256-bit hardware ID based on a salted collection of unique physical hardware attributes. The manufacturing process then uses that unique hardware ID to create a unique pairing ID, which an Edge uses during its first connection to Genesys Cloud. No two Edge devices have the same pairing ID.

The manufacturing process then generates and installs a 4096-bit RSA client certificate that is locked to the pairing ID, which is signed with an 8192-bit private manufacturing CA certificate. This method ensures that only Arrow can manufacture an Edge device. Genesys Cloud detects and reports attempts to spoof or modify the hardware.

Arrow ships all Edge devices in an unpaired state, meaning that an Edge does not contain any customer information. Therefore, any misplacement, loss, or theft of an Edge device does not risk exposing any customer information. Genesys can add any Edge device that is reported missing, lost, or stolen to our blocklist. Genesys Cloud rejects any attempts to connect an Edge device on the blocklist and generate a security alert so that further action can be taken.