About BYOC Premises

Deprecation Announcement: On January 20, 2024, Genesys removed the ability to deploy the Genesys Cloud BYOC Premises – Customer VM Solution. This date marks the End of Support (EOS). On January 13, 2025, existing deployments will cease to operate. This date marks the End of Life (EOL).  For more information, see Deprecation: BYOC Premises – Customer VM Solution.

Using the BYOC Premises telephony connection option uses a premises-based Edge hardware device to connect SIP Trunks from a third-party carrier to Genesys Cloud. Genesys provides you with three types of BYOC Premises hardware solutions to choose from. Each of our BYOC Premises hardware solutions yields a premises-based Edge device. Regardless of which BYOC Premises hardware solution you are using, you will need to configure the premises-based Edge device. The articles listed on this page will describe the various BYOC Premises hardware solutions and describe how to configure the premises-based Edge device.

BYOC Premises general information

Learn more about BYOC Premises.  

BYOC Premises hardware solutions

Each of our BYOC Premises hardware solutions yields a premises-based Edge device. Learn more about the different BYOC Premises hardware solutions. 

BYOC Premises Edge information

In this section, you’ll find links to general information about a premises-based Edge device.

BYOC Premises Edge network configuration

Regardless of which BYOC Premises hardware solution you are using, you will need to configure a network connection to your Edge device.

BYOC Premises Edge trunk configuration

Regardless of which BYOC Premises hardware solution you are using, you will need to configure a trunk connection to your Edge device.

BYOC Premises Edge software

Regardless of which BYOC Premises hardware solution you are using, you will need to manage the Edge software.

 BYOC Premises Edge groups

An BYOC Premises Edge group is an association of premise-based Edges that enable a collection of network devices to communicate on a low latency LAN.

BYOC Premises Edge security

An Edge works strictly with your Genesys Cloud organization and has limited network and local access capabilities making it totally secure.

BYOC Premises Edge management

Manage and monitor your Edge device.

Monitoring and troubleshooting

In this section you’ll find links to information on monitoring and troubleshooting an Edge