PureCloud for Salesforce


April 4, 2018

Integrations

  • ACD voicemail enhancement in PureCloud for Salesforce
  • ACD voicemail enhancement in PureCloud for Zendesk
  • ACD voicemail enhancement in PureCloud for Chrome
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March 21, 2018

Communicate

  • Alternate NTP providers for premises Edge appliances

Contact center

  • Agent Login-Logout Details report
  • Calling party number field for queues validation
  • Chinese (simplified) TTS and ASR language support

Integrations

  • Outbound dialing campaign management in PureCloud for Salesforce
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March 14, 2018

Platform

  • AppFoundry support for PureConnect and PureEngage apps

Integrations

  • SMS interaction support in PureCloud for Salesforce
  • SMS interaction support in PureCloud for Chrome
  • SMS interaction support in PureCloud for Zendesk
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November 8, 2017

Contact center

  • Improved support for external contacts in email interactions

Integrations

  • Screen share and co-browse support for PureCloud for Salesforce
  • Screen share and co-browse support for PureCloud for Zendesk
  • Screen share and co-browse support for PureCloud for Chrome
[View details]

April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for PureCloud for Salesforce
  • Email interactions support for PureCloud for Zendesk
  • Email interactions support for PureCloud for Chrome
[View details]

February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • PureCloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect
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November 9, 2016

Integrations

  • Secure pause in PureCloud for Salesforce and PureCloud for Zendesk
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November 2, 2016

Integrations

  • PureCloud for Salesforce support for Lightning Experience
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September 19, 2016

Communicate

  • PureCloud web-based (WebRTC) phone

Integrations

  • Web-based phone support for PureCloud for Salesforce
  • Web-based phone support for PureCloud for Zendesk
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August 12, 2016

Collaborate

  • Updated user profile layout
  • New location for group chat notification

Integrations

  • Outbound dialing and script support in PureCloud for Salesforce
  • Outbound dialing and script support in PureCloud for Zendesk
[View details]

June 1, 2016

Collaborate

  • New user statuses
  • Increased chat room participant limits

Contact center

  • Configurable alerts for interaction statistics

Integrations

  • PureCloud for Salesforce Console API logout event
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May 18, 2016

Platform

  • Changes to default password requirements

Communicate

  • Telephony trunk configuration enhancements
  • Change to trunk number format
  • Additional AudioCodes support

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
  • Bridge Server enhancements
[View details]

March 30, 2016

Collaborate

  • Delete files from chat
  • Add custom and structured attributes to documents

Contact center

  • Transfer to voicemail added to Architect
  • Load-based schedule generation
  • Short-term forecasting
  • Campaign rules for outbound dialing

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
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March 16, 2016

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
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March 2, 2016

Platform

  • New support workflow for PureCloud Pro+ organizations

Collaborate

  • New UI for profile setup
  • Ability to open video chats in pop-out window

Contact center and Communicate

  • Group ring
  • Ability to copy interactions through the Agent UI

Integrations

  • Single Sign On support for Okta
  • Single Sign On support for SFDC
  • Improvements to PureCloud for Salesforce
  • Salesforce Data Dip Connector is now available in East Asia (Japan) region
  • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
  • Web Services Data Dip Connector is now available in East Asia (Japan) region
  • Zendesk Data Dip Connector is now available in East Asia (Japan) region
[View details]

February 19, 2016

Collaborate

  • Bulk role assignment tool

Integrations

  • Multi-region support for PureCloud for Salesforce
  • Multi-region support for PureCloud for Zendesk
[View details]

February 5, 2016

Communicate

  • PureCloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • PureCloud for Salesforce updates
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November 13, 2015

Integrations

  • Improvements to PureCloud for Salesforce
  • Improvements to Salesforce Object Routing Connector
  • Improved styling on several Webhooks widgets
[View details]