PureCloud for Salesforce
April 4, 2018
Integrations
- ACD voicemail enhancement in PureCloud for Salesforce
- ACD voicemail enhancement in PureCloud for Zendesk
- ACD voicemail enhancement in PureCloud for Chrome
March 21, 2018
Communicate
- Alternate NTP providers for premises Edge appliances
Contact center
- Agent Login-Logout Details report
- Calling party number field for queues validation
- Chinese (simplified) TTS and ASR language support
Integrations
- Outbound dialing campaign management in PureCloud for Salesforce
March 14, 2018
Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in PureCloud for Salesforce
- SMS interaction support in PureCloud for Chrome
- SMS interaction support in PureCloud for Zendesk
November 8, 2017
Contact center
- Improved support for external contacts in email interactions
Integrations
- Screen share and co-browse support for PureCloud for Salesforce
- Screen share and co-browse support for PureCloud for Zendesk
- Screen share and co-browse support for PureCloud for Chrome
April 5, 2017
Platform
- AWS Direct Connect support
Collaborate
- Voicemail access directly from email notifications
- Out of Office status date range
Communicate
- Edge and Media Tier release notes
Contact center
- Intraday monitoring view
Integrations
- Email interactions support for PureCloud for Salesforce
- Email interactions support for PureCloud for Zendesk
- Email interactions support for PureCloud for Chrome
February 1, 2017
Platform
- Admin UI relaunch
Contact center
- ACD support for chats in client integrations
- PureCloud for Salesforce and Omni-Channel status sync
- ACD routing of third-party chat and email interactions
- Queues Performance summary and detail views
- IVR prompt support for ordinal numbers
- Italian language support in Architect
November 9, 2016
Integrations
- Secure pause in PureCloud for Salesforce and PureCloud for Zendesk
November 2, 2016
Integrations
- PureCloud for Salesforce support for Lightning Experience
September 19, 2016
Communicate
- PureCloud web-based (WebRTC) phone
Integrations
- Web-based phone support for PureCloud for Salesforce
- Web-based phone support for PureCloud for Zendesk
August 12, 2016
Collaborate
- Updated user profile layout
- New location for group chat notification
Integrations
- Outbound dialing and script support in PureCloud for Salesforce
- Outbound dialing and script support in PureCloud for Zendesk
June 1, 2016
Collaborate
- New user statuses
- Increased chat room participant limits
Contact center
- Configurable alerts for interaction statistics
Integrations
- PureCloud for Salesforce Console API logout event
May 18, 2016
Platform
- Changes to default password requirements
Communicate
- Telephony trunk configuration enhancements
- Change to trunk number format
- Additional AudioCodes support
Integrations
- PureCloud for Salesforce enhancements
- PureCloud for Zendesk enhancements
- Bridge Server enhancements
March 30, 2016
Collaborate
- Delete files from chat
- Add custom and structured attributes to documents
Contact center
- Transfer to voicemail added to Architect
- Load-based schedule generation
- Short-term forecasting
- Campaign rules for outbound dialing
Integrations
- PureCloud for Salesforce enhancements
- PureCloud for Zendesk enhancements
March 16, 2016
Integrations
- PureCloud for Salesforce enhancements
- PureCloud for Zendesk enhancements
March 2, 2016
Platform
- New support workflow for PureCloud Pro+ organizations
Collaborate
- New UI for profile setup
- Ability to open video chats in pop-out window
Contact center and Communicate
- Group ring
- Ability to copy interactions through the Agent UI
Integrations
- Single Sign On support for Okta
- Single Sign On support for SFDC
- Improvements to PureCloud for Salesforce
- Salesforce Data Dip Connector is now available in East Asia (Japan) region
- Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
- Web Services Data Dip Connector is now available in East Asia (Japan) region
- Zendesk Data Dip Connector is now available in East Asia (Japan) region
February 19, 2016
Collaborate
- Bulk role assignment tool
Integrations
- Multi-region support for PureCloud for Salesforce
- Multi-region support for PureCloud for Zendesk
February 5, 2016
Communicate
- PureCloud Voice
Contact center
- Agent utilization can now be configured
- Pre-call rule to dial a record in Preview Mode
- Caller ID (ANI) Enhancements
Integrations
- PureCloud for Salesforce updates
November 13, 2015
Integrations
- Improvements to PureCloud for Salesforce
- Improvements to Salesforce Object Routing Connector
- Improved styling on several Webhooks widgets