November 9, 2016 - Genesys Cloud Resource Center

Integrations

Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk

A new Secure Pause button in the Genesys Cloud for Salesforce and Genesys Cloud for Zendesk call control interfaces allows agents with the appropriate permissions to manually pause call recording while the caller or contact enters sensitive information. For more information, see Call controls.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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