April 4, 2018


Integrations

ACD voicemail enhancement in PureCloud for Salesforce

ACD voicemail support in PureCloud for Salesforce now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the PureCloud embedded clients.

ACD voicemail enhancement in PureCloud for Zendesk

ACD voicemail support in PureCloud for Zendesk now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the PureCloud embedded clients.

ACD voicemail enhancement in PureCloud for Chrome

ACD voicemail support in PureCloud for Chrome now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the PureCloud embedded clients.