April 4, 2018


Integrations

ACD voicemail enhancement in Genesys Cloud for Salesforce

ACD voicemail support in Genesys Cloud for Salesforce now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the Genesys Cloud embedded clients.

ACD voicemail enhancement in Genesys Cloud for Zendesk

ACD voicemail support in Genesys Cloud for Zendesk now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the Genesys Cloud embedded clients.

ACD voicemail enhancement in Genesys Cloud for Chrome

ACD voicemail support in Genesys Cloud for Chrome now includes playback and callback capabilities on the interaction. This feature makes it easier for agents to listen and respond to voicemails. For more information, see About ACD voicemails in the Genesys Cloud embedded clients.