November 8, 2017


Contact center

Improved support for external contacts in email interactions

Agents can now select email addresses from the external contacts list when composing an email. For more information, see Send an outbound email on behalf of a queue and Add email addresses to an email reply

Integrations

Screen share and co-browse support for PureCloud for Salesforce

PureCloud for Salesforce now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Screen share and co-browse support for PureCloud for Zendesk

PureCloud for Zendesk now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Screen share and co-browse support for PureCloud for Chrome

PureCloud for Chrome now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.