March 16, 2016


Integrations

PureCloud for Salesforce

  • Perform consult transfer.
  • Drag and drop interactions to create conference calls.
  • Show the length of time a call is connected in display of interaction details.
  • Client rings when alerting.

PureCloud for Zendesk

  • Perform consult transfer.
  • Drag and drop interactions to create conference calls.
  • Show the length of time a call is connected in display of interaction details.
  • Client rings when alerting.