September 19, 2016


Communicate

Genesys Cloud web-based (WebRTC) phone

The Genesys Cloud web-based phone uses WebRTC technology. It allows business users and contact center agents to make and receive calls from the Genesys Cloud desktop application or from the Genesys Cloud web application and supported browsers (Chrome and Firefox), without using a physical phone or downloading another application. The web-based phone is usable with a headset or with a device’s built-in speaker and microphone.

The web-based phone uses Genesys Cloud’s built-in call controls, such as hold, mute, transfer, record, conference, and end call. It is not related to the existing, separately installed, Windows-based PureCloud softphone. 

For more information, see Configure the Genesys Cloud web-based phone (administrators), and Select the Genesys Cloud web-based phone as your phone (users).

Integrations

Web-based phone support for Genesys Cloud for Salesforce

Genesys Cloud for Salesforce now supports Genesys Cloud web-based (WebRTC) phones. For more information, see About phones in the Genesys Cloud embedded clients.

Web-based phone support for Genesys Cloud for Zendesk

Genesys Cloud for Zendesk now supports Genesys Cloud web-based (WebRTC) phones. For more information, see About phones in the Genesys Cloud embedded clients.