Genesys Cloud Archive
- July 2023
List of the Genesys Cloud release notes published in July 2023.
July 26, 2023
Contact center
- Agent evaluation details export generation for multiple agent
- Workforce management business unit and service goal template impact override settings
- Increased limits for workforce management dimensions
- Topic miner Spanish language support
July 19, 2023
Communicate
- Polycom Zero Touch Provisioning
- Specify a Canadian address as a remote emergency address
Contact center
- Collaborate chat quick access for recent chat messages
- Real-time Interactions data export
Integrations
- Sentiment analysis in Google Cloud Dialogflow CX integrations
Platform
- Suppress call recordings during IVR flow and in-queue segments
July 12, 2023
Contact center
- Architect user interface refresh
- Configure new conditional group routing method
- Touchpoint variations for knowledge workbench articles
Platform
- Genesys Cloud CX is FedRAMP Authorized at the Moderate Impact Level
July 5, 2023
Contact center
- Extended voice transcription services support for additional English dialects and German Switzerland
- Improved native voice transcription accuracy for specific English dialects
- Trigger Process Automation from any Evaluation State Change
- Assign a permission to grant a role to a user by division
Deprecations and announcements
- Deprecation of legacy Dialog Engine postponement
