Genesys Cloud Archive

List of the latest Genesys Cloud release notes.
April 4, 2018

Integrations

  • ACD voicemail enhancement in Genesys Cloud for Salesforce
  • ACD voicemail enhancement in Genesys Cloud for Zendesk
  • ACD voicemail enhancement in Genesys Cloud for Chrome

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March 28, 2018

Contact center

  • Markdown in scripts
  • Assign queues when editing a person
  • External contact address information in searches

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