Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

Details Announced on
(YYYY-MM-DD)
Planned effective date
Details Announced on
(YYYY-MM-DD)
Planned effective date
Introducing new digital-focused views in Genesys Cloud 2024-06-19 TBD
Enhancements to Genesys Cloud voice number management interface 2024-06-24 TBD
Default column view changes 2024-06-17 TBD
Advanced filtering and column improvements for the Work Automation list view 2024-06-10 TBD
Canned responses agent panel 2024-05-20 TBD
Agent status view with secondary status indicators 2024-05-13 TBD
Division-specific role assignments 2024-05-13 TBD
Introducing Journey Analyzer for Genesys Cloud Journey Management 2024-03-18 TBD
Agent messaging UI improvements 2024-02-21 TBD
Collapsible cards in Architect actions 2024-02-21 TBD
Refreshed email UI from the Admin menu 2024-02-21 TBD
Dashboard UI updates 2024-02-07 TBD
UI updates for the people configuration and settings pages 2024-01-10 TBD
Agent UI multiple contextual panels 2023-11-15 TBD
Updated UI representation for the Attach New Addresses’ Option in Message Routing option 2023-10-12 TBD

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Subscription / billing aggregation figures 2024-05-02 2024-05-20
Export service notifications 2024-04-29 2024-06-03
Dictionary management 2024-04-22 2024-06-17
Admin user interface enhancements 2024-04-15 2024-06-03
Enhanced outcome threshold solution 2024-04-15 2024-05-13
Workspace column selector refresh 2024-03-18 2024-05-06
Queue Segmentation for Canned Responses 2024-03-04 2024-05-27
Enhanced configuration and migration process for AudioHook Monitor 2024-02-28 2024-06-10
Time zone management in Genesys Cloud workspaces 2024-02-28 2024-04-15
Export panel UI improvements 2024-02-28 2024-05-20
Canned responses Admin UI refresh 2024-02-28 2024-05-06
Staffing groups for enhanced time-off management 2024-02-21 2024-03-11
Agent dashboard email component update 2024-02-14 2024-04-22
Enabling agents to create conferences 2024-02-07 2024-02-28
Utilization labels 2024-02-07 2024-03-11
Digital channels participant information update 2024-01-17 2024-02-21
Improved blind transfers for agent-to-agent digital interactions 2023-12-11 2024-01-10
Analytics workspace tabs update 2023-11-15 2023-12-20
Callback analytics improvements 2023-11-15 2024-02-27
Updated Workforce Management navigation menu 2023-11-08 2024-01-17
Updated journey tracking capabilities 2023-11-08 2023-12-13
Removed the chart at the top of the Subscription or Billing & Usage UI 2023-09-13 2023-09-27
Agent UI and workflow improvements 2023-02-09 2023-10-18
Updated Genesys Cloud screen iconography 2023-06-23 2023-07-08