Genesys Cloud announcements
Genesys Cloud FedRAMP region announcements
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Introducing new digital-focused views in Genesys Cloud | 2024-06-19 | 2024-07-22 |
| Enhancements to Genesys Cloud voice number management interface | 2024-06-24 | - |
| Default column view changes | 2024-06-17 | - |
| Advanced filtering and column improvements for the Work Automation list view | 2024-06-10 | - |
| Canned responses agent panel | 2024-05-20 | - |
| Agent status view with secondary status indicators | 2024-05-13 | 2024-07-29 |
| Division-specific role assignments | 2024-05-13 | - |
| Agent messaging UI improvements | 2024-02-21 | - |
| Refreshed email UI from the Admin menu | 2024-02-21 | - |
| Dashboard UI updates | 2024-02-07 | - |
| UI updates for the people configuration and settings pages | 2024-01-10 | - |
| Agent UI multiple contextual panels | 2023-11-15 | - |
