| Improved accessibility features coming to Genesys Cloud |
2024-11-06 |
2024-11-11 |
| Custom attributes filtering and improved panel layout |
2024-11-04 |
2024-11-18 |
| Improved card management in Architect builders with drag-and-drop functionality |
2024-09-16 |
2024-10-28 |
| Enhanced external contact management via bulk .csv import |
2024-08-19 |
2024-11-18 |
| Collapsible prerequisites section in upcoming Genesys Cloud release |
2024-08-19 |
2024-09-02 |
| Enhanced queue activation panel with search and pagination |
2024-08-12 |
2024-09-09 |
| Collaborate chat web directory UI decomposition |
2024-08-12 |
2024-11-18 |
| UI enhancements in Genesys Cloud’s WFM admin modules |
2024-08-05 |
2024-10-07 |
| Enhanced agent and supervisor activity overview UI |
2024-08-05 |
2024-10-07 |
| Introducing funnel analysis – enhancing customer journey insights |
2024-08-05 |
2024-09-02 |
| Work Automation UI improvements |
2024-07-29 |
2024-09-02 |
| Genesys Cloud screen recording playback UI refresh |
2024-07-22 |
2024-09-02 |
| Identifier claim reporting and visualization |
2024-07-15 |
2024-10-14 |
| Increased agent utilization capacity |
2024-06-08 |
2024-07-10 |
| Navigate to the interaction details view from the customer journey tab |
2024-07-08 |
2024-09-16 |
| Time-off limits screen updates |
2024-07-01 |
2024-07-08 |
| Introducing new digital-focused views in Genesys Cloud |
2024-06-19 |
2024-07-22 |
| Enhancements to Genesys Cloud voice number management interface |
2024-06-24 |
2024-09-16 |
| Default column view changes |
2024-06-17 |
2024-09-16 |
| Advanced filtering and column improvements for the Work Automation list view |
2024-06-10 |
2024-09-16 |
| Agent status view with secondary status indicators |
2024-05-13 |
2024-07-29 |
| Subscription / billing aggregation figures |
2024-05-02 |
2024-05-20 |
| Export service notifications |
2024-04-29 |
2024-06-03 |
| Dictionary management |
2024-04-22 |
2024-06-17 |
| Admin user interface enhancements |
2024-04-15 |
2024-06-03 |
| Enhanced outcome threshold solution |
2024-04-15 |
2024-05-13 |
| Introducing Journey Analyzer for Genesys Cloud Journey Management |
2024-03-18 |
2024-09-02 |
| Workspace column selector refresh |
2024-03-18 |
2024-05-06 |
| Queue Segmentation for Canned Responses |
2024-03-04 |
2024-05-27 |
| Enhanced configuration and migration process for AudioHook Monitor |
2024-02-28 |
2024-06-03 |
| Time zone management in Genesys Cloud workspaces |
2024-02-28 |
2024-04-15 |
| Export panel UI improvements |
2024-02-28 |
2024-05-20 |
| Canned responses Admin UI refresh |
2024-02-28 |
2024-05-06 |
| Staffing groups for enhanced time-off management |
2024-02-21 |
2024-03-11 |
| Agent messaging UI improvements |
2024-02-21 |
2024-11-11 |
| Collapsible cards in Architect actions |
2024-02-21 |
2024-07-01 |
| Agent dashboard email component update |
2024-02-14 |
2024-04-22 |
| Enabling agents to create conferences |
2024-02-07 |
2024-02-28 |
| Dashboard UI updates |
2024-02-07 |
2024-09-23 |
| Utilization labels |
2024-02-07 |
2024-03-11 |
| Digital channels participant information update |
2024-01-17 |
2024-02-21 |
| Improved blind transfers for agent-to-agent digital interactions |
2023-12-11 |
2024-01-10 |
| Analytics workspace tabs update |
2023-11-15 |
2023-12-20 |
| Callback analytics improvements |
2023-11-15 |
2024-02-27 |
| Agent UI multiple contextual panels |
2023-11-15 |
2024-10-28 |
| Updated Workforce Management navigation menu |
2023-11-08 |
2024-01-17 |
| Updated journey tracking capabilities |
2023-11-08 |
2023-12-13 |
| Updated UI representation for the Attach New Addresses’ Option in Message Routing option |
2023-10-12 |
2024-02-07 |
| Removed the chart at the top of the Subscription or Billing & Usage UI |
2023-09-13 |
2023-09-27 |
| Agent UI and workflow improvements |
2023-02-09 |
2023-10-18 |
| Updated Genesys Cloud screen iconography |
2023-06-23 |
2023-07-08 |
