Digital channels participant information update

Announced on Effective date Release Note
January 17, 2024 February 21, 2024 February 21, 2024 release notes

A future release of Digital Channels will update the participantName field for the Conversation and Analytics API specifically for ACD and Workflow participants. This update will also impact the ACD and Workflow segment descriptions within the Integration Details Timeline UI. For more information see the Digital Channels Conversation & Analytics API Participate Name Update & UI Impact community post.