Announced on Effective date
2024-04-15 2024-05-13

In a future release, Genesys Cloud will introduce a new outcome threshold solution that empowers administrators of Predictive Engagement to adjust the definition of the target audience linked to an outcome. This solution uses percentiles to adjust the target audience, resulting in more accurate and reliable engagement volumes. Also, some minor UI label changes will accompany this enhancement. For more information, see Define an action map’s triggers.




UI Before Configure outcome probability was changed to Outcome Triggering.


New Outcome Triggering UI.