Genesys Cloud
Agent UI multiple contextual panels

Announced on Effective date
2023-11-15 -

A future release of the interactions view introduces several changes and benefits, including the ability to:

  • View multiple contextual panels simultaneously.
  • Personalize the workspace by selecting which panels should be displayed by default and the order in which they appear for each interaction type.
  • Personalize the workspace by setting the default size of conversation and contextual panels.
  • Reduce accidental clicks and improve the visual hierarchy of participant(s) conversation controls.

These updates apply to all interaction types, and the view will always be displayed in full width. 

For more information, see the Upcoming Agent UI Update – Multi-contextual Panels community.