Genesys Cloud announcements

Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process. 


DetailsAnnounced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
DetailsAnnounced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Deprecation: Auto answer toast 2025-03-10 2025-03-17
Deprecation: Configurable session persistence methods in Messenger 2024-09-16 2025-01-27
Deprecation: Genesys Cloud Supervisor app for iPad 2024-07-15 2024-11-11
2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP 2024-05-28 2024-09-03
Deprecation: Mobile Messenger SDK for React Native apps 2024-04-08 2024-07-08
Deprecation: Native X (formerly Twitter) third-party messaging channel 2024-03-11 2024-04-11
Deprecation: Removal of Adobe data actions integration 2024-02-14 2024-05-15
Deprecation: Current historical adherence query route 2024-02-07 2024-04-24
Deprecation: Legacy co-browse and screen share 2024-01-24 2025-01-27
Deprecation: Removal of ACD Web Chat (version 1) 2024-01-24 2025-01-27
Deprecation: Google Agent Assist for Genesys Cloud 2024-01-24 2024-10-07
Deprecation: Pointillist Community feature 2023-12-20 2024-02-15
Deprecation: Genesys Cloud SSO certificate expiry 2023-12-13 2024-01-01
Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication 2023-12-13 2024-06-12
Deprecation: Native LINE third-party messaging channel 2023-11-01 2024-04-24
Deprecation: Removal of consult transfer controls from the interaction utility window in embedded clients 2023-10-05 2024-01-09
Deprecation: Active screen recordings UI 2023-09-07 2024-05-20
Deprecation: Outbound Search Audits view 2023-08-02 2024-03-11
Deprecation: CX digital agent workspace 2023-06-28 2023-08-30
CIDR IP address range expansion for cloud media services in new regions 2023-06-21 2023-11-01
Deprecation: Legacy alerting system 2023-06-14 2024-07-01
Deprecation: Search Audits APIs 2023-05-10 2023-10-11
Deprecation: Search Audits view 2023-05-10 2023-08-15
Deprecation: Journey customer service 2023-05-10 2023-06-07
Deprecation: Existing permission to view Live Now replaced by a new permission 2023-03-24 2023-06-21
Showing 1 to 25 of 110 entries

Note: The Developer Forum also lists API deprecations and changes.