Genesys Cloud system requirements

      Feature deprecation: For more information, see Deprecation: Windows 8 and 8.1 support for the desktop app.

      The system requirements detail the browsers, operating systems, hardware, and other components supported by Genesys Cloud.

      • 64-bit operating system
      • 4 GB RAM minimum (8 GB RAM recommended)
      • Dual-core processor
      • 400 MB hard drive space (required to install the desktop app)
      • For the desktop app, one of the following operating systems:
        • Mac OS — two versions previous to the current release
        • Windows — 8, 10, and 11
      • For the web app: Any desktop operating system that meets the other system requirements and can install a supported web browser, such as Linux and Chrome OS.
      •   Feature coming soon: GCBA supporting Windows 10, and 11 only.

      Additional requirements

      • JavaScript must be enabled
      • Minimum screen resolution: 1024 x 768

      Notes:
      • Genesys recommends against multiple simultaneous logins to the same Genesys Cloud account. For example, the same account logged in to multiple tabs or browsers, the same account logged in to the desktop app and in a browser, or the same account logged in to different computers at the same time. For more information, see the FAQ Why do multiple concurrent Genesys Cloud logins cause problems?
      • Genesys recommends that PCs exceed the minimum system requirements when WebRTC voice, video, or third-party resource-intensive software is used. For example, third-party applications can be more resource-intensive than Genesys Cloud. Since the type and number of additional applications in any machine is different, Genesys cannot provide specific guidance. The best approach is experimentation with the desired agent configuration to ensure that the machine has enough CPU, memory, and networking to support all applications comfortably.
      • Genesys recommends that each Genesys Cloud-enabled device or computer includes antimalware protection. For more information, see Malware and antispam protection best practices.
      • Some antivirus software runs real-time inspection on HTTPS and audio packets, and may lower the audio quality of WebRTC.
      • For Genesys Cloud embedded clients, the minimum system requirements are based on the host or browser running the client, and vary based on the implementation. For more information, see Browser requirements for the Genesys Cloud embedded clients.
      • Genesys recommends that PCs exceed the minimum system requirements when screen recording is enabled for a desktop with multiple monitors, to successfully handle recording multiple concurrent digital interactions. For more information, see Multi-monitor screen recording.

      Genesys Cloud telephony

      For best results, Genesys recommends that customers using VDI have a telephony configuration using either physical phones or WebRTC phones along with the WebRTC Media Helper. For more information, see About WebRTC Media Helper

      Desktop Physical phone WebRTC phone
      Virtual Desktop Yes Yes*
      Physical Desktop Yes Yes

      *With WebRTC Media Helper

      Genesys Cloud screen recording

      Genesys Cloud’s screen recording technology can work in a VDI environment using the Genesys Cloud Desktop App with the correct VDI configuration. Successful use of screen recording requires tuning and additional testing at scale by your VDI vendor.

      Screen recording cannot be supported by running Genesys Cloud Background Assistant in a user’s desktop while using Genesys Cloud in a web browser that is in a Virtual Desktop Infrastructure (VDI) environment. 

        Feature coming soon: Genesys Cloud Background Assistant (GCBA)

      Supported browsers

      Full support

      Microsoft Edge Chromium — Requires current release.

      Chrome — Requires current major release or one version previous. 

      • Chrome major releases occur monthly.

      Firefox — Requires current release, one version previous, current ESR release, or transitional ESR release

      • Genesys supports the transitional ESR release only during the time period in which the new ESR release is tested and certified. For more information, see Firefox ESR release cycle.
      • Firefox scripts may not load unless AdBlocker or AdBlockPlus are disabled.
      Note:
      • Firefox and Chrome update themselves automatically. Versions of Firefox and Chrome are only an issue if the customer’s IT department restricts automatic updates.
      • Genesys Cloud Background Assistant (GCBA) is only supported with Chrome.

        Feature coming soon: Genesys Cloud Background Assistant (GCBA)

      Limited support

      Safari — Requires current release.

      • Video chat not supported
      • Screen sharing not supported
      • Genesys Cloud WebRTC phone not supported

              Browser verification

              Verify your browser

              Desktop app Version support
              Mac Genesys supports the latest Mac desktop app version
              Windows Genesys supports the latest Windows desktop app version

              Notes:
              • Genesys supports only the latest desktop app version. If customers experience an issue with an earlier version, Genesys recommends that they update to the latest version to resolve the issue.
              • Genesys updates the Mac and Windows desktop applications for the latest major version of the Chromium Embeddable Framework (CEF) within 30 days of that version’s availability. Under certain rare circumstances, Genesys may skip a Chromium version update if unresolvable issues are discovered in that version.

              Video chat is supported in the desktop and browser apps but has additional requirements and specifications. 

              Supported browsers

              • Chrome
              • Firefox

              Network bandwidth

              We recommend the following bandwidth for each quality setting:

              • High Definition (HD): 1mbps – 2mbps per connected user in the video chat
              • Medium Definition: 500kbps – 1mbps per connected user in the video chat
              • Low Definition: 100kbps – 500kbps per connected user in the video chat
              • Voice only (camera off) : 32kbps – 150kbps per connected user in the video chat

              Video chat specifications

              • Five maximum participants
              • Browser app: a camera that is a recognized video device by your browser

              Screen sharing specifications

              Screen sharing enables Genesys Cloud users to share a screen, a specific window, or the entire desktop in Chrome, Firefox, Microsoft Edge Chromium, and the desktop app.

              The recommended minimum screen resolution for workforce management user interfaces is 1366 x 768. Even though workforce management administrator user interfaces (forecast editor, schedule editor, intraday monitoring, etc.) can function at 1024 x 768, they are optimized for 1366 x 768.

                Feature coming soon

              Genesys supports only the latest GCBA version. If customers experience an issue with an earlier version, Genesys recommends that they update to the latest version to resolve the issue.

              Genesys updates the Windows desktop application for the latest major version of the Chromium Embeddable Framework (CEF) within 30 days of that version’s availability. Under certain rare circumstances, Genesys may skip a Chromium version update if unresolvable issues are discovered in that version.

              Desktop app Version support
              Windows Genesys supports the latest Windows desktop app version

              Supported web browsers

              Full support

              Chrome — Requires current major release or one version previous. 

              • Chrome major releases occur monthly.

              Genesys Cloud Collaborate

              Supported devices Operating system requirements
              iPhone and iPad One version previous to the current iOS
              Android device Up to four years previous to the current Android OS version

              Genesys Cloud Supervisor

              Supported devices Operating system requirements
              iPad One version previous to the current iOS

              Genesys Tempo

              Supported devices Operating system requirements
              iPhone One version previous to the current iOS
              Android device Up to four years previous to the current Android OS version

              Genesys Cloud Communicate

              Supported devices Operating system requirements
              iPhone and iPad One version previous to the current iOS

              For download information, see Mobile apps.

              Genesys Cloud user interface language support

              The Genesys Cloud user interface is available in these languages:

              • Arabic (beta)
              • Chinese (Simplified)
              • Chinese (Traditional)
              • Czech
              • Danish
              • Dutch

              • English
              • Finnish
              • French
              • German
              • Italian
              • Hebrew (beta)

              • Japanese
              • Korean
              • Norwegian
              • Polish
              • Portuguese (Brazil)
              • Portuguese (Portugal) (beta)

              • Russian
              • Spanish
              • Swedish
              • Thai (beta)
              • Turkish

              For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.

              Genesys Cloud additional features language support

              The table below lists the current Genesys Cloud language support for:

              • IVR system prompts: Architect-provided, generic prompts to indicate numbers, dates, days of the week, and months.
              • Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification: Audio playback that indicates a customer's wait time, designated order in queue, and verified customer input.
              • Telephony user interface (TUI): The interface used for menus, dialog boxes, embedded help, and more.
              • Speech recognition (ASR): Converts spoken words to text within an Architect flow.
              • Genesys native and enhanced text-to-speech (TTS): Converts text into audio for playback within an Architect flow.
              • Native voice transcription: Uses Genesys native engine to transcribe contact center voice interactions into text.
              • Extended voice transcription services: Uses a third-party transcription engine to transcribe contact center voice interaction into text.
              • Sentiment analysis: Classifies customer phrases as positive, negative, or neutral based on the words that are used.
              • Programs, topics, and phrases: Spot important phrases in interactions for analysis, search, and reporting.
              • Topic miner: Discover topics and phrases of interest to add to your speech and text analytics program.
              • Messenger: A predefined message window and launcher button that customers use to interact with bots and agents.
              • Genesys Dialog Engine Bot Flows: A tool to build bots within Architect and then integrate them into call, chat, and message flows.
              • Intent miner: Analyze chat, message, and transcripts to determine customer intents and utterances.
              • Knowledge workbench: A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.

              For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.

              Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.

              Architect-provided, generic prompts to indicate numbers, dates, days of the week, and months.

              Language Region Language tag Supported
              Chinese Simplified - People's Republic of China  zh-CN
              Traditional - Hong Kong S.A.R. zh-HK
              Danish Denmark da-DK
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              Finnish Finland fi-FI
              French Canada  fr-CA
              France
              fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Japanese Japan ja-JP
              Norwegian Norway nb-NO
              Portuguese Brazil  pt-BR
              Spanish Spain es-ES
              United States and Latin America es-US
              Swedish Sweden  sv-SE
              Thai* Thailand th-TH

              Audio playback that indicates a customer's wait time, designated order in queue, and verified customer input.

              Language Region Language tag Supported
              Chinese Simplified - People's Republic of China  zh-CN
              Traditional - Hong Kong S.A.R. zh-HK
              Danish Denmark da-DK
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              Finnish Finland fi-FI
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Japanese Japan ja-JP
              Norwegian Norway nb-NO
              Portuguese Brazil  pt-BR
              Spanish Spain es-ES
              United States and Latin America es-US
              Swedish Sweden  sv-SE
              Thai* Thailand th-TH

              The interface used for menus, dialog boxes, embedded help, and more.

              Language Region Language tag Supported
              Chinese Simplified - People's Republic of China  zh-CN
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Japanese Japan ja-JP
              Portuguese Brazil  pt-BR
              Spanish Spain es-ES BETA
              United States and Latin America es-US

              Converts spoken words to text within an Architect flow.

              Language Region Language tag Supported
              Chinese Simplified - People's Republic of China  zh-CN
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              French Canada  fr-CA
              German Germany  de-DE
              Italian Italy it-IT
              Japanese* Japan ja-JP
              Portuguese Brazil  pt-BR
              Spanish Spain es-ES BETA
              United States and Latin America es-US

              Converts text into audio for playback within an Architect flow.

              Language Region Language tag Supported
              Chinese Simplified - People's Republic of China  zh-CN
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Japanese* Japan ja-JP
              Portuguese Brazil  pt-BR
              Spanish Spain es-ES
              United States and Latin America es-US

              Converts text into audio for playback within an Architect flow.

              Language Region Language tag Supported
              Afrikaans South Africa af-ZA
              Arabic Egypt ar-EG
              Saudi Arabia ar-SA
              Bengali India bn-IN
              Bulgarian Bulgaria bg-BG
              Catalan Spain ca-ES
              Chinese Mandarin

              cmn-CN
              cmn-TW

              Simplified - People's Republic of China  zh-CN
              Traditional - Hong Kong S.A.R. zh-HK
              Taiwan zh-TW
              Yue - Hong Kong yeu-HK
              Croatian Croatia hr-HR
              Czech Czechia cs-CZ
              Danish Denmark da-DK
              Dutch Netherlands  nl-NL
              Belgium nl-BE
              English Australia  en-AU
              Canada en-CA
              Great Britain  en-GB
              Hong Kong en-HK
              India en-IN
              Ireland en-IE
              New Zealand en-NZ
              Philippines en-PH
              Singapore en-SG
              South Africa en-ZA
              United States en-US
              Estonian Estonia et-EE
              Filipino Philippines fil-PH
              Finnish Finland fi-FI
              French Belgium fr-BE
              Canada  fr-CA
              France fr-FR
              Switzerland fr-CH
              German Austria de-AT
              Germany  de-DE
              Switzerland de-CH
              Greek Greece el-GR
              Gujarati India gu-IN
              Hebrew Israel he-IL
              Hindi India hi-IN
              Hungarian Hungary hu-HU
              Icelandic Iceland is-IS
              Indonesian Indonesia id-ID
              Irish Ireland ga-IE
              Italian Italy it-IT
              Japanese Japan ja-JP
              Kannada India kn-IN
              Korean Korea ko-KR
              Latvian Latvia lv-LV
              Lithuanian Lithuania lt-LT
              Malay Malaysia ms-MY
              Malayalam India ml-IN
              Maltese Malta mt-Mt
              Marathi India mr-IN
              Norwegian Norway nb-NO
              Polish Poland pl-PL
              Portuguese Brazil  pt-BR
              Portugal pt-PT
              Romanian Romania ro-RO
              Russian Russia ru-RU
              Serbian Cyrillic sr-RS
              Slovak Slovenia sk-SK
              Slovenian Slovenia sl-SL
              Argentina es-AR
              Spanish Catalan ca-ES
              Colombia es-CO
              Mexico es-MX
              Spain es-ES
              United States and Latin America es-US
              Swahili Kenya sw-KE
              Swedish Sweden  sv-SE
              Tamil India ta-IN
              Telugu India te-IN
              Thai* Thailand th-TH
              Turkish Turkey tr-TR
              Ukrainian Ukraine uk-UA
              Urdu Pakistan ur-PK
              Vietnamese Vietnam vi-VN
              Welsh United Kingdom cy-GB

              Uses Genesys native engine to transcribe contact center voice interactions into text, including these statuses:

              • Generally available: The model is built on extensive training data.
              • Preview: The model is built on some training data and requires additional training to improve accuracy.
              • Early preview: The model is built on limited training data.
              Language Region Language tag Supported Status
              Arabic* Global ar-** Early preview
              Dutch Netherlands  nl-NL Early preview
              English Australia  en-AU Generally available
              Great Britain  en-GB Generally available
              India en-IN Early preview
              South Africa en-ZA Generally available
              United States en-US Generally available
              French Canada  fr-CA Early preview
              France fr-FR Early preview
              German Germany  de-DE Early preview
              Italian Italy it-IT Early preview
              Japanese Japan ja-JP Early preview
              Korean Korea ko-KR Preview
              Polish Poland pl-PL Early preview
              Portuguese Brazil  pt-BR Preview
              Portugal pt-PT Preview
              Spanish Spain es-ES Generally available
              United States and Latin America es-US Generally available

              * Genesys Cloud uses a generic global model to transcribe all Arabic dialects.

              Uses a third-party transcription engine to transcribe contact center voice interaction into text.

              Language Region Language tag Supported
              English United States en-US
              Danish Denmark da-DK
              Finnish Finland fi-FI
              French Canada  fr-CA
              France fr-FR
              Japanese Japan ja-JP
              Norwegian Norway nb-NO
              Swedish Sweden  sv-SE

              Classifies customer phrases as positive, negative, or neutral based on the words that are used.

              Language Region Language tag Supported
              English Australia  en-AU
              Great Britain  en-GB
              India en-IN
              South Africa en-ZA
              United States en-US
              French Canada  fr-CA
              France fr-FR
              Spanish Spain es-ES
              United States and Latin America es-US

              Spot important phrases in interactions for analysis, search, and reporting.

              Language Region Language tag Supported
              Dutch Netherlands  nl-NL
              English Australia  en-AU
              Great Britain  en-GB
              India en-IN
              South Africa en-ZA
              United States en-US
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Japanese Japan ja-JP
              Korean Korea ko-KR
              Polish Poland pl-PL
              Portuguese Brazil  pt-BR
              Portugal pt-PT
              Spanish Spain es-ES
              United States and Latin America es-US

              Discover topics and phrases of interest to add to your speech and text analytics program.

              Language Region Language tag Supported
              English Australia  en-AU
              Great Britain  en-GB
              India en-IN
              United States en-US
              United States en-ZA

              A predefined message window and launcher button that customers use to interact with bots and agents.

              Language Region Language tag Supported
              Arabic Egypt ar
              Chinese Simplified - People's Republic of China  zh-CN
              Taiwan zh-TW
              Czech Czechia cs
              Danish Denmark da
              Dutch Netherlands  nl
              English United States en-US
              Finnish Finland fi
              French France fr
              German Germany  de
              Hebrew Israel he
              Italian Italy it
              Japanese Japan ja
              Korean Korea ko
              Norwegian Norway no
              Polish Poland pl
              Portuguese Brazil  pt-BR
              Portugal pt-PT
              Russian Russia ru
              Spanish United States and Latin America es
              Swedish Sweden  sv
              Thai* Thailand th
              Turkish Turkey tr

              A tool to build bots within Architect and then integrate them into call, chat, and message flows.

              Language Region Language tag Supported
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              Dutch Netherlands  nl
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Italian Italy it-IT
              Portuguese Brazil  pt-BR
              Portugal pt-PT
              Spanish Spain es-ES
              United States and Latin America es-US

              Analyze chat, message, and transcripts to determine customer intents and utterances.

              Language Region Language tag Supported
              English Australia  en-AU
              Great Britain  en-GB
              United States en-US
              French Canada  fr-CA
              France fr-FR
              German Germany  de-DE
              Spanish Spain es-ES
              United States and Latin America es-US

              A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.

              Language Region Language tag Supported
              English Australia  en-AU
              Great Britain  en-GB
              India en-IN
              South Africa en-ZA
              United States en-US
              German Germany  de-DE
              Spanish Spain es-ES
              United States and Latin America es-US

              A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.

              Language Region Language tag Supported
              Dutch Netherlands  nl
              English Australia  en-AU
              Canada en-CA
              Great Britain  en-GB
              Hong Kong en-HK
              India en-IN
              Ireland en-IE
              New Zealand en-NZ
              Philippines en-PH
              Singapore en-SG
              South Africa en-ZA
              United States en-US
              United Kingdom en-UK
              French Belgium fr-BE
              Canada  fr-CA
              France fr-FR
              Switzerland fr-CH
              German Austria de-AT
              Switzerland de-CH
              Germany  de-DE
              Italian Italy it-IT
              Portuguese Brazil pt-BR
              Portugal pt-PT
              Spanish Argentina es-AR
              Columbia es-CO
              Mexico es-MX
              United States es-US
              Spain es-ES

              Notes:
              • Genesys legacy TTS and ASR only: Due to language model size, when you enable the Japanese language, then you cannot use any other language than English. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. This limitation does not affect Genesys enhanced TTS.
              • Support for Thai is limited.
              • For more information about enabling beta languages, contact Customer Care.

              Keep in mind the following:

              • Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). 
              • Analytics and keyword spotting are not currently available in Genesys Cloud.

              Sublocale support

              Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various sub regions.

              Date Revision
              December 22, 2022

              Removed Windows 7 operating system support information due to deprecation.

              December 7, 2022

              Removed Microsoft Edge Legacy browser support information due to deprecation.

              November 2, 2022

              Added a system requirements bullet and updated the Supported browsers section to include content about GCBA.

              August 17, 2022

              Added notification flag about Deprecation: Windows 7 support for the desktop app.

              August 10, 2022

              Added notification flag about Microsoft Edge Legacy web browser support deprecation

              June 20, 2022

              Added Windows 11 operating system to Desktop app requirements.

              May 25, 2022

              Updated Supported web browsers section to clarify Chrome version support.

              May 4, 2022

              Updated the Desktop app requirements section to clarify Genesys support policy for desktop app versions.

              April 27, 2022

              Updated System requirements section to clarify that PCs exceed the minimum system requirements for multi-monitor screen recording.

              November 17, 2021

              Updated the Screen sharing specifications in the Video chat requirements section. Browser extensions are no longer required.

              June 16, 2021

              Updated the Virtual Desktop Infrastructure (VDI) support section with details on WebRTC Media Helper.

              March 10, 2021

              Updated Supported web browsers section for full Microsoft Edge Chromium support.

              February 24, 2021 Added recommendation for antimalware on each Genesys Cloud device or computer.
              October 14, 2020  Updated the Mobile apps section for Genesys Tempo and Genesys Cloud Communicate support.
              October 9, 2020 Updated Supported web browsers section for Microsoft Edge Chromium support.
              October 7, 2020  Updated Desktop app section for Chromium Embeddable Framework update policy.
              September 2, 2020  Updated Network bandwidth in the Video chat requirements section to clarify the Voice only setting definition.
              June 24, 2020
              Updated the section that explains Genesys Cloud’s support of Virtual Desktop Infrastructure (VDI) environments.

              May 20, 2020

              Updated Supported web browsers section to clarify ESR release support for the Firefox browser.

              April 1, 2020

              Updated Supported web browsers section to clarify Firefox version support.

              March 18, 2020

              Updated System requirements section to clarify minimum system requirements when WebRTC voice, video, or third-party, resource-intensive software is used.

              March 11, 2020

              Updated Supported web browsers section to clarify Safari and Microsoft Edge version support.

              March 4, 2020

              Updated VDI support section to clarify Genesys policy.

              January 29, 2020

              Updated the Mobile requirements for Android devices.

              January 15, 2020

              Added Desktop app requirements section.

              January 6, 2020

              Added note about requirements for Genesys Cloud embedded clients in the System requirements section.

              December 11, 2019

              Clarified note on Chrome and Firefox automatic updates. 

              December 4, 2019

              Removed support for Internet Explorer 11. For more information, see Deprecation: Internet Explorer 11 support for web app and Architect.

              July 24, 2019

              Clarified Chrome and Firefox version support. 

              June 26, 2019

              Added information about operating system requirements for the web app.

              May 8, 2019

              Added a section that explains Genesys Cloud’s position on Virtual Desktop Infrastructure (VDI) support.

              March 6, 2019

              Added Internet Explorer support information for Performance Dashboards. 

              September 26, 2018

              Added link to FAQ to the multiple simultaneous logins recommendation note in System requirements section.

              August 8, 2018

              Added multiple simultaneous logins recommendation note in System requirements section.

              July 25, 2018

              Added VDI note in System requirements section notes.

              Fixed typo in System requirements section notes. 

              June 27, 2018 Added Revision history table. 
              June 21, 2018 Corrected supported languages section.
              June 20, 2018 Added supported languages section.
              June 14, 2018

              Reorganized the layout of the article using collapsible sections. Worked extensively with Genesys Cloud testing and development to verify and update all requirements.

              Updated the following in system requirements: 64-bit operating system, Mac OS supported versions, Windows supported versions, RAM requirements, and processor requirements. Included desktop app requirements in system requirements.

              Updated the following in supported web browsers: moved Safari from full support to limited support and added a link to verify your browser. 

              Updated the following in mobile app requirements: reorganized the information into a table, updated the iOS version requirements for Genesys Cloud Collaborate, and added requirements for Genesys Cloud Supervisor. 

              June 7, 2018

              Title of article changed to Genesys Cloud system requirements. 

              RAM requirements updated.