Genesys Cloud Services terms and conditions
The following terms and conditions apply to customers who purchase Genesys Cloud Services directly from Genesys.
Additional provisions for direct customers
Additional country and/or region-specific provisions located below will apply to Customer when accessing the Cloud Services from the referenced country(ies) or region(s). If Customer purchases Pointillist Services, the Pointillist Addendum located below applies.
The following terms and conditions are applicable to Genesys partners for use when reselling Genesys Cloud Services.
Note: If you signed a Services Order with Genesys before December 3, 2021 and need a copy of the applicable terms and conditions, contact your Genesys sales representative.
|Revision date||Revision details|
|December 12, 2022||
Updated Genesys Cloud End User Agreement indirect terms to align with new Genesys Cloud direct terms.
|March 7, 2023||Updated the Pointillist Addendum for direct customers to remove the Exhibit 1 SLA.|