Genesys Cloud Services terms and conditions

Direct customers 

The following terms and conditions apply to customers who purchase Genesys Cloud Services directly from Genesys.

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Additional provisions for direct customers

Additional country and/or region-specific provisions located below will apply to Customer when accessing the Cloud Services from the referenced country(ies) or region(s). If Customer purchases Pointillist Services, the Pointillist Addendum located below applies.

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Indirect customers

The following terms and conditions are applicable to Genesys partners for use when reselling Genesys Cloud Services.

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Note:  If you signed a Services Order with Genesys before December 3, 2021 and need a copy of the applicable terms and conditions, contact your Genesys sales representative.