Genesys Cloud Services terms and conditions
SubscribeDirect customers
The following terms and conditions apply to customers who purchase Genesys Cloud Services directly from Genesys.
Additional provisions for direct customers
Additional country and/or region-specific provisions located below will apply to Customer when accessing the Cloud Services from the referenced countries or regions. If Customer purchases Pointillist Services, the Pointillist Addendum located below applies.
Indirect customers
The following terms and conditions are applicable to Genesys partners for use when reselling Genesys Cloud Services.
Revision history
| Date | Revision |
|---|---|
| September 27, 2023 |
Updated the Australia-specific terms, Section 3, to align with the new security policy. |
| September 13, 2023 |
Update to the Analytics Add-on (A3S) agreement, Sections 2.2A and 2.2B, and Appendix B1. |
| August 16, 2023 |
Update to Genesys Cloud Services Agreement, Section 2.3, to include reference to “A3S” services. Addition of the Analytics Add-on (A3S) agreement. |
| June 14, 2023 |
Addition of Genesys Cloud Terms translated for Japan. EUA (Japan) updated to align with standard EUA. Addition of Genesys Cloud End User Agreement Addendum for Pointillist. |
| May 17, 2023 |
Updates to Sections 2.1, 5.1, 5.2.1, and 7.2. Updates to the URL in Section 11.7. Clarified the note that explains how to get a copy of the Terms and Conditions. |
| April 6, 2023 | Corrected the URL in Section 3.2. Updated the End User Agreement for Japan. |
| April 3, 2023 | Corrected a broken link to the Pointillist Services. |
| March 7, 2023 | Updated the Pointillist Addendum for direct customers to remove the Exhibit 1 SLA. |
| December 12, 2022 | Updated Genesys Cloud End User Agreement indirect terms to align with new Genesys Cloud direct terms. |
