Genesys Cloud Services terms and conditions

Direct customers  

The following terms and conditions apply to customers purchasing Genesys Cloud Services directly from Genesys.

Note:  If you signed a services order with Genesys before December 3, 2021 and need a copy of the applicable terms and conditions, contact your Genesys sales representative.   

Indirect customers

The following terms and conditions are available to Genesys partners for use when reselling Genesys Cloud.

Note: If  you need a copy of previous versions of your end user agreement, contact your Genesys sales representative.