About ports and services for your firewall

Feature coming soon: On April 16, 2021, Genesys will implement the CIDR IP address range for cloud media services change for the US-East (N. Virginia) and EU (London) regions. The remaining regions, Canada (Central), EU (Frankfurt), EU (Dublin), Asia Pacific (Sydney), and Asia Pacific (Tokyo) are targeted for April 30, 2021. To be prepared for this new addition, we recommend that you add the new IP addresses to your firewall's allowlist now. For more information, see Cloud media services CIDR IP address range



On this page you’ll find detailed information on the ports and services that you’ll need to configure on your company firewall to effectively use Genesys Cloud. 


General information related to the firewall ports and services topic. Be sure to check out the FAQs for all sorts of useful information.


Firewall configuration information that applies to all of the telephony connection options.

Genesys Cloud Voice

Firewall configuration details for the Genesys Cloud Voice telephony connection option. Genesys Cloud Voice is a 100% cloud-based solution that uses Genesys Telecom for phone service.

BYOC Cloud

Firewall configuration details for the BYOC Cloud telephony connection option. BYOC Cloud is a 100% cloud-based solution where customers terminate SIP trunks from either a Cloud carrier or on premise carrier equipment into Genesys Cloud Media Tier resources in AWS.

BYOC Premises

Firewall configuration details for the BYOC Premises telephony connection option. Using BYOC Premises customers terminate SIP trunks into on premise Genesys Cloud Edge devices.

Domains and IP Addresses

Information on specific domains and IP addresses that must be allowed to pass through your firewall.