The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud. 


Date Revision
February 15, 2023 Updated the revision date.
November 11, 2021 Added detail regarding individual requests for deletion of data.
December 11, 2020 Converted page to a PDF download. Updated policy to remove references to Privacy Shield. 
July, 2019 Original policy.