Genesys Cloud privacy policy

This page provides a link to the Genesys Cloud privacy policy. This policy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud. 

Genesys Cloud Privacy Policy

Date Revision
November 11, 2021 Added detail regarding individual requests for deletion of data.
December 11, 2020 Converted page to a PDF download. Updated policy to remove references to Privacy Shield. 
July, 2019 Original policy.