Genesys Cloud privacy policy - Genesys Cloud Resource Center

The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud.

Revision history

Date	Revision
February 15, 2023	Updated the revision date.
November 11, 2021	Added detail regarding individual requests for deletion of data.
December 11, 2020	Converted page to a PDF download. Updated policy to remove references to Privacy Shield.
July, 2019	Original policy.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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