Genesys Cloud security bulletins


This page provides updates about highly publicized security issues and the impact of those issues to the Genesys Cloud platform or customers.

As has been widely reported, a faulty software update from the security company, CrowdStrike, disrupted major airlines, media companies, banks, and telecommunications firms worldwide Friday morning.  

Genesys Cloud has not been impacted by the outage. Our operations and cybersecurity teams are actively monitoring the situation and are engaged with our partner ecosystem.

We will continue to monitor for any impact to Genesys systems and update customers if necessary.


Modified date

Added CrowdStrike outage bulletin.


Added revision history table.