About Genesys Cloud Voice

You can purchase phone numbers from us or you can bring phone numbers with you. When you have phone numbers in the Genesys Cloud Voice system, you can assign them to users, IVR systems, managed phones, or campaigns.

• Genesys Cloud Voice overview  
• Genesys Cloud Voice global coverage and regulations   
• AWS regions for Genesys Cloud Voice
• Genesys Cloud Voice general FAQs
• Genesys Cloud Voice support
• Genesys Cloud Voice high-risk country outbound call blocking
• Enable FENT
• Add BYOC Cloud to your Genesys Cloud Voice subscription
• About hybrid media

Purchase phone numbers directly from within Genesys Cloud Voice using the Number Purchase portal.

• Purchase DID numbers 
• Purchase toll-free numbers

You can port both toll-free and DID numbers from your current carrier to Genesys Cloud Voice. Learn the ins and outs of number porting.

• Port numbers overview
• Port toll-free numbers
• Port toll-free numbers in bulk
• Port toll-free numbers by email
• Port DID numbers
• Port a large batch of DID numbers
• Port DID numbers in bulk
• Port DID numbers by email
• Port numbers in EMEA and LATAM
• Accept terms and conditions (port numbers)   
• Sort port requests
• Cancel a port request
• Edit a port request
• Port numbers out of Genesys Cloud Voice
• Genesys Cloud Voice number porting FAQs

Manage your Genesys Cloud Voice numbers.  

• Filter numbers
• Genesys Cloud Voice number status indicators
• Disconnect numbers
• Edit the location for a number

When you purchase or port phone numbers into Genesys Cloud Voice, you can pair those numbers to Genesys Cloud Voice compatible phones, including the Genesys Cloud web-based (WebRTC) phone.

• Genesys Cloud Voice compatible phones
• Configure base settings for phones under Genesys Cloud Voice
• Configure the Genesys Cloud web-based (WebRTC) phone
• Provision phones for Genesys Cloud Voice 

Genesys Cloud Voice services include Enhanced 911 emergency services. Certain circumstances, such as a power outage or Internet failure, prevent emergency services operation. To alert users to the possibility of emergency service failures, you must affix warning labels to ALL equipment that connects to Genesys Cloud Voice services.

• Print emergency services warning labels 
• Emergency services location FAQs
• Set your Emergency Address when working remotely
• Configure Genesys Cloud Voice E911 to support Kari’s Law

When you set up Genesys Cloud Voice, specify a location and a site.

• Create a location
• Create a site
• Address verification overview

Find out more about the Genesys Cloud Voice terms and conditions concerning Emergency Dialing and third-party licensing. In addition, read the E-Sign Act information for pertinent notices about the use of your Genesys Cloud Voice electronic records.

• Genesys Cloud Voice emergency dialing terms and conditions 
• Genesys Cloud Voice service third-party terms
• Electronic Signatures in Global and National Commerce Act (E-Sign Act) information
• Addenda and exhibits for Genesys Cloud Voice service
• Genesys Cloud Voice affiliated entities

To find the most current charges for usage, check the pricing sheets and rate schedules.

• Genesys Cloud Voice pricing 
• Genesys Cloud Voice billing cycle
• Download your usage report 
• Use your Genesys Cloud Voice usage report for internal cost accounting
• Reconcile your Genesys Cloud Voice invoice against your usage report
• Genesys Cloud Voice taxes (United States)
• Genesys Cloud Voice billing FAQs