Use your Genesys Cloud Voice usage report for internal cost accounting
You can use your Genesys Cloud Voice usage report to assist with internal cost accounting.
Download your usage report
- Click Admin.
- Under Account Settings, click Subscription.
- On the Billing & Usage page, click Download Usage Report.
- On the View Reports window, select the Cloud Voice tab.
- Choose a Date Range.
- Click Generate Report.
- Check your Downloads folder for the .csv file that contains your report.
If you need more information on the data contained in the report, you can investigate this table which describes each column in the report.
This report tracks your organization's consumption of Genesys Cloud Voice services, including information about call origin and destination, and the type of call.
Example Genesys Cloud Voice Usage report
| Field | Description |
|---|---|
| SIP Call Id |
Unique identifier for the call used for verification and troubleshooting purposes |
|
Origin |
Originating or Calling Party |
|
Destination |
Destination or Called Party |
|
Usage Group |
Internal identifier for call type used along with Call Type and Direction to determine Usage Rate for the call |
|
Usage Group Display |
Long name for the Usage Group |
|
Call Type |
Specific detail of the type of call placed used to determine the rate for the call |
|
Direction |
The call direction, either Inbound or Outbound, from the Genesys Cloud customer's perspective |
|
Start time |
Metered start of the call |
|
End Time |
Metered end of the call |
|
Duration (Seconds) |
Call duration to the second |
|
Adjusted Duration (seconds) |
PCV rounds to the nearest 6-second increment |
|
Adjusted Duration (minutes) |
Duration represented in minutes |
|
Usage Rate Per Minute |
Metered rate for the call (For more information, see Genesys Cloud Voice pricing.) Note: If you are participating in the Telco Commit program, the discounted rate appears in this column.
|
|
Total cost |
Usage rate x Adjusted duration (minutes) |
|
Currency |
Currency the call is rated in |
|
Rate Sheet |
Corresponds to the Rate Sheet used to arrive at the Usage Rate |
Calculate your internal cost allocation
After you download your Genesys Cloud Voice usage report, you can use it to calculate your internal cost allocation.
- Open the report in your spreadsheet application and enable the Filter feature.
- Filter the Direction column by Inbound.
- Sort by the Destination column.
- Use the Sum feature on the Total Cost column for each Destination grouping.
- Filter the Direction column by Outbound.
- Sort by the Origin column.
- Use the Sum feature on the Total Cost column for each Origin grouping.
