Genesys Cloud Voice high-cost country outbound call blocking

To reduce the occurrence of fraudulent outbound calls, Genesys Cloud Voice automatically restricts outbound calls to high-cost country destinations. These destinations appear in the table in this article.

Genesys compiled this list after performing a comprehensive analysis of call traffic patterns, identifying well-known high-cost calling destinations, and including high-cost country codes.

Country Destination Name Country Code Area code
Albania Albania Mobile Other 355 67
Albania Albania Mobile Amc 355 68
Algeria Algeria Mobile Ooredoo 213 5
Algeria Algeria Mobile Other 213 6
Algeria Algeria Mobile Orascom 213 7
Algeria Algeria Mobile Orascom 213 9
Angola Angola 244
Antarctica Norfolk Island 672
Armenia Armenia 374 60
Azerbaijan Azerbaijan 994
Belarus Belarus 375
Belize Belize 501
Benin Benin 229
Bosnia & Herzegovina Bosnia 387
British Indian Ocean Territories British Indian Ocean Territories 246
Burkina Fasso Burkina Faso 226
Burundi Burundi 257
Cameroon Cameroon 237
Cape Verde Cape Verde 238
Central African Rep. Central African Rep 236
Chad Chad 235
Chile Chile Rural 56 22993
Chile Chile Easter Island 56 32255
Comoros Comoros 269
Congo Congo 242
Showing 1 to 25 of 185 entries

Notes:
  • This restriction applies to all Genesys Cloud Voice customers in all supported regions.
  • It is not possible for Genesys Cloud Voice customers to individually modify or alter country codes on this list. If you want to activate or deactivate calls to the high-cost country list, contact Customer Care.
  • If you want to have the restriction disabled for your organization, you must open a support case. For more information, see My Support Portal.
    • It is currently not possible to disable a single country code.
  • Genesys reserves the right to add or remove countries to the high-cost country list without advanced notice.