Genesys Cloud Voice high-cost country outbound call blocking
To reduce the occurrence of fraudulent outbound calls, Genesys Cloud Voice automatically restricts outbound calls to high-cost country destinations. These destinations appear in the table in this article.
Genesys compiled this list after performing a comprehensive analysis of call traffic patterns, identifying well-known high-cost calling destinations, and including high-cost country codes.
| Country | Destination Name | Country Code | Area code |
|---|---|---|---|
| South Sudan | South Sudan | 211 | |
| Tunisia | Tunisia | 216 | |
| Libya | Libya | 218 | |
| Gambia | Gambia | 220 | |
| Senegal | Senegal | 221 | |
| Mauritania | Mauritania | 222 | |
| Mali | Mali | 223 | |
| Guinea | Guinea | 224 | |
| Ivory Coast | Ivory Coast | 225 | |
| Burkina Fasso | Burkina Faso | 226 | |
| Niger | Niger | 227 | |
| Togo | Togo | 228 | |
| Benin | Benin | 229 | |
| Liberia | Liberia | 231 | |
| Sierra Leone | Sierra Leone | 232 | |
| Ghana | Ghana | 233 | |
| Chad | Chad | 235 | |
| Central African Rep. | Central African Rep | 236 | |
| Cameroon | Cameroon | 237 | |
| Cape Verde | Cape Verde | 238 | |
| Sao Tome & Principe | Sao Tome | 239 | |
| Equatorial Guinea | Equatorial Guinea | 240 | |
| Gabon | Gabon | 241 | |
| Congo | Congo | 242 | |
| Dem Rep Congo | Dem Rep Congo | 243 | |
| Angola | Angola | 244 | |
| Guinea Bissau | Guinea Bissau | 245 | |
| British Indian Ocean Territories | British Indian Ocean Territories | 246 | |
| Seychelles | Seychelles | 248 | |
| Rwanda | Rwanda | 250 | |
| Somalia | Somalia | 252 | |
| Djibouti | Djibouti | 253 | |
| Tanzania | Tanzania | 255 | |
| Burundi | Burundi | 257 | |
| Zambia | Zambia | 260 | |
| Zimbabwe | Zimbabwe | 263 | |
| Namibia | Namibia | 264 | |
| Malawi | Malawi | 265 | |
| Lesotho | Lesotho | 266 | |
| Comoros | Comoros | 269 | |
| St Helena | St Helena | 290 | |
| Eritrea | Eritrea | 291 | |
| Faroe Islands | Faroe Islands | 298 | |
| Greenland | Greenland | 299 | |
| Estonia | Estonia | 372 | |
| Belarus | Belarus | 375 | |
| San Marino | San Marino Mobile | 378 | 6 |
| San Marino | San Marino Mobile | 378 | 3 |
| San Marino | San Marino Premium | 378 | 5 |
| Montenegro | Montenegro | 382 | |
| Kosovo | Kosovo | 383 | |
| Bosnia & Herzegovina | Bosnia | 387 | |
| Liechtenstein | Liechtenstein | 423 | |
| Falkland Islands | Falkland Islands | 500 | |
| Belize | Belize | 501 | |
| St Pierre & Miquelon | St Pierre & Miquelon | 508 | |
| Guyana | Guyana | 592 | |
| Martinique | Martinique | 596 | |
| East Timor | East Timor | 670 | |
| Antarctica | Norfolk Island | 672 | |
| Papua | Papua New Guinea | 675 | |
| Tonga | Tonga | 676 | |
| Solomon Islands | Solomon Islands | 677 | |
| Vanuatu | Vanuatu | 678 | |
| Wallis & Futuna | Wallis & Futuna | 681 | |
| Cook Islands | Cook Islands | 682 | |
| Niue Islands | Niue Islands | 683 | |
| Samoa | Samoa | 685 | |
| Kiribati | Kiribati | 686 | |
| Tuvalu | Tuvalu | 688 | |
| Tokelau | Tokelau | 690 | |
| Micronesia | Micronesia | 691 | |
| Russia | Russia Azbakia | 7 | 94 |
| Korea North | Korea North | 850 | |
| Intl | Intl Networks 882 | 882 | |
| Maldives | Maldives | 960 | |
| Syria | Syria | 963 | |
| Mongolia | Mongolia | 976 | |
| Tajikistan | Tajikistan | 992 | |
| Turkmenistan | Turkmenistan | 993 | |
| Azerbaijan | Azerbaijan | 994 | |
| Kyrgyzstan | Kyrgyzstan | 996 | |
| Uzbekistan | Uzbekistan | 998 | |
| Montserrat | Montserrat | 1664 | |
| Sint Maarten | Sint Maarten | 1721 | |
| Algeria | Algeria Mobile Ooredoo | 213 | 5 |
| Algeria | Algeria Mobile Other | 213 | 6 |
| Algeria | Algeria Mobile Orascom | 213 | 7 |
| Algeria | Algeria Mobile Orascom | 213 | 9 |
| Ethiopia | Ethiopia Mobile Other | 251 | 9 |
| Latvia | Latvia Olo | 371 | 7 |
| Monaco | Monaco Mobile Kosovo | 377 | 4 |
| Haiti | Haiti Mobile Other | 509 | 3 |
| Peru | Peru Rural | 51 | 18 |
| Samoa | Western Samoa | 685 | 7 |
| Kazakhstan | Kazakhstan Mobile Other | 77 | 00 |
| Kazakhstan | Kazakhstan Mobile Kcell | 77 | 01 |
| Kazakhstan | Kazakhstan Mobile Kcell | 77 | 02 |
| Kazakhstan | Kazakhstan Mobile Kartel | 77 | 05 |
| Kazakhstan | Kazakhstan Mobile Kartel | 77 | 06 |
| Kazakhstan | Kazakhstan Mobile Other | 77 | 07 |
| Kazakhstan | Kazakhstan Mobile Other | 77 | 08 |
| Kazakhstan | Kazakhstan Mobile Other | 77 | 47 |
| Kazakhstan | Kazakhstan Mobile Kartel | 77 | 71 |
| Kazakhstan | Kazakhstan Mobile Kcell | 77 | 75 |
| Kazakhstan | Kazakhstan Mobile Kartel | 77 | 76 |
| Kazakhstan | Kazakhstan Mobile Kartel | 77 | 77 |
| Kazakhstan | Kazakhstan Mobile Kcell | 77 | 78 |
| Russia | Russia Azbakia | 7 | 840 |
| Global Mobile other | Global Mobile 881 Iridium 8816 | 881 | 6 |
| Morocco | Morocco Other | 212 | 52 |
| Morocco | Morocco Mobile Globalstar | 212 | 69 |
| Sudan | Sudan mobile | 249 | 15 |
| Mozambique | Mozambique Mobile Vodacom | 258 | 84 |
| Mozambique | Mozambique Mobile Vodacom | 258 | 85 |
| Madagascar | Madagascar Mobile Orange | 261 | 32 |
| South Africa | South Africa Special services | 27 | 100 |
| Albania | Albania Mobile Other | 355 | 67 |
| Albania | Albania Mobile Amc | 355 | 68 |
| Latvia | Latvia Olo | 371 | 66 |
| Armenia | Armenia | 374 | 60 |
| Serbia | Serbia Kosovo | 381 | 28 |
| Serbia | Serbia Kosovo | 381 | 29 |
| Serbia | Serbia Kosovo | 381 | 38 |
| Serbia | Serbia Kosovo | 381 | 39 |
| Slovenia | Slovenia IPKO | 386 | 43 |
| Slovenia | Slovenia IPKO | 386 | 49 |
| Haiti | Haiti Mobile Digicel | 509 | 31 |
| Haiti | Haiti Mobile Telecom | 509 | 32 |
| Haiti | Haiti Mobile Telecom | 509 | 33 |
| Haiti | Haiti Mobile Digicel | 509 | 34 |
| Haiti | Haiti Mobile Telecom | 509 | 35 |
| Haiti | Haiti Mobile Digicel | 509 | 36 |
| Haiti | Haiti Mobile Digicel | 509 | 37 |
| Haiti | Haiti Mobile Digicel | 509 | 38 |
| Haiti | Haiti Mobile Digicel | 509 | 39 |
| Haiti | Haiti Mobile Telecom | 509 | 40 |
| Haiti | Haiti Mobile Telecom | 509 | 41 |
| Haiti | Haiti Mobile Telecom | 509 | 42 |
| Haiti | Haiti Mobile Telecom | 509 | 43 |
| Haiti | Haiti Mobile Digicel | 509 | 44 |
| Haiti | Haiti Mobile Digicel | 509 | 46 |
| Haiti | Haiti Mobile Digicel | 509 | 47 |
| Haiti | Haiti Mobile Digicel | 509 | 48 |
| Haiti | Haiti Mobile Digicel | 509 | 49 |
| Peru | Peru Rural | 51 | 418 |
| Peru | Peru Rural | 51 | 428 |
| Peru | Peru Rural | 51 | 438 |
| Peru | Peru Rural | 51 | 448 |
| Peru | Peru Rural | 51 | 518 |
| Peru | Peru Rural | 51 | 528 |
| Peru | Peru Rural | 51 | 538 |
| Peru | Peru Rural | 51 | 548 |
| Peru | Peru Rural | 51 | 568 |
| Peru | Peru Rural | 51 | 618 |
| Peru | Peru Rural | 51 | 628 |
| Peru | Peru Rural | 51 | 638 |
| Peru | Peru Rural | 51 | 648 |
| Peru | Peru Rural | 51 | 658 |
| Peru | Peru Rural | 51 | 668 |
| Peru | Peru Rural | 51 | 678 |
| Peru | Peru Rural | 51 | 728 |
| Peru | Peru Rural | 51 | 738 |
| Peru | Peru Rural | 51 | 748 |
| Peru | Peru Rural | 51 | 768 |
| Peru | Peru Rural | 51 | 828 |
| Peru | Peru Rural | 51 | 838 |
| Peru | Peru Rural | 51 | 848 |
| Suriname | Suriname - Other | 597 | 59 |
| Russia | Russia Mobile Abkhazia | 7 | 9407 |
| Russia | Russia Mobile Abkhazia | 7 | 9409 |
| Inmarsat | Inmarsat Bgan | 870 | 77 |
| Intl | Intl Networks 882 | 882 | 34 |
| Morocco | Morocco Mobile Wana | 212 | 529 |
| Haiti | Haiti Mobile Digicel | 509 | 281 |
| French Guiana | French Guiana Mobile Other | 594 | 694 |
| Moldova | Moldova Mobile Other | 373 | 6771 |
| Serbia | Serbia Olo | 381 | 1141 |
| Chile | Chile Rural | 56 | 22993 |
| Chile | Chile Easter Island | 56 | 32255 |
| French Guiana | French Guiana Mobile Orange | 594 | 6942 |
| French Guiana | French Guiana Mobile Orange | 594 | 6943 |
| French Guiana | French Guiana Mobile Digicel | 594 | 6949 |
| Turkey | Turkey Special services | 90 | 85097 |
| Turkey | Turkey Special services | 90 | 850899 |
| Country | Destination Name | Country Code | Area code |
Notes:
- This restriction applies to all Genesys Cloud Voice customers in all supported regions.
- It is not possible for Genesys Cloud Voice customers to individually modify or alter country codes on this list. If you want to activate or deactivate calls to the high-cost country list, contact Customer Care.
- If you want to have the restriction disabled for your organization, you must open a support case. For more information, see My Support Portal.
- It is currently not possible to disable a single country code.
- Genesys reserves the right to add or remove countries to the high-cost country list without advanced notice.
