About voice transcription
Voice transcription transcribes contact center voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript tab as part of the interaction detail.
Voice transcription Fair use policy
Learn Voice transcription fair use policy.
Understand voice transcripts
Learn about voice transcripts.
Configure voice transcription
Administrators perform these tasks to configure Genesys Cloud for voice transcription.
Work with a voice transcript
Call center managers and agents can view and search voice transcripts when they select and open an audio interaction.