About voice transcription

Voice transcription transcribes contact center voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript tab as part of the interaction detail. 

Voice transcription Fair use policy

Learn Voice transcription fair use policy.  

Understand voice transcripts

Configure voice transcription

Administrators perform these tasks to configure Genesys Cloud for voice transcription. 

Work with a voice transcript

Call center managers and agents can view and search voice transcripts when they select and open an audio interaction.