scripts


May 1, 2019

Contact center

  • Interactions panel view improvements
  • Agent script window improvements
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April 24, 2019

Communicate

  • Genesys Cloud Voice in Belgium and Finland

Contact center

  • Architect collection values enhancement
  • Agent script auto-save
  • Service level calculation enhancement
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January 23, 2019

Contact center

  • MOS scores for voice interactions
  • Send Response action in Architect message flows
  • Genesys Cloud scheduling enhancements
  • Dutch TTS and ASR language support
  • Image component enhancement for scripts

Integrations

  • Amazon Lex integration for inbound message flows
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August 29, 2018

Platform

  • Turn off file uploading in chats

Contact center

  • Skill configuration for third party emails in Architect
  • Script display enhancement
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June 13, 2018

Contact center

  • Add contact numbers to DNC lists in agent scripts
  • Workforce management permissions updates
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March 28, 2018

Contact center

  • Markdown in scripts
  • Assign queues when editing a person
  • External contact address information in searches
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March 7, 2018

Contact center

  • Inbound SMS message routing
  • Compliance abandon settings for campaigns
  • Blind and consult transfer script actions
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January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect
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December 20, 2017

Communicate

  • User to User Information (UUI) support
  • Phone provisioning from the cloud

Contact center

  • Web chat schedules
  • Enhanced support for external contacts in interactions
  • Maximum shift start time variance
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October 11, 2017

Platform

  • PCI DSS Level 1 compliance for Secure IVR
  • Improved view of subscription, billing, and usage information

Contact center

  • Scripts with email
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August 30, 2017

Platform

  • Help panel enhancement
  • Callback metrics in the Analytics API

Contact center

  • Scripts with web chat
  • Queues Performance view export
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August 9, 2017

Contact center

  • Data actions in agent scripts

Integrations

  • Routing Salesforce emails through Genesys Cloud for Salesforce
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April 26, 2017

Platform

  • APIs for External Contacts features

Contact center

  • Campaign event viewer
  • Queues performance detail bar graph
  • Pop a URL from the default script
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January 11, 2017

Contact center

  • Action to query bridged data sources in scripts
  • Maximum lines for outbound dialing campaigns
  • Norwegian and Mandarin Chinese support in Architect
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October 12, 2016

Platform

  • Contact center access for third-party developers

Contact center

  • Script editor UI
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