August 9, 2017
Data actions in agent scripts
Script designers can now use cloud-based data actions in scripts. “Data Actions.Execute Data Action” supports both existing Bridge actions and new data actions. For more information, see Look up data from an external source in scripts and Bridge Connector list.
Routing Salesforce emails through Genesys Cloud for Salesforce
Salesforce administrators can now use Genesys Cloud ACD to route Salesforce emails through Genesys Cloud for Salesforce. For more information, see About Routing of Salesforce Emails in a Genesys Cloud for Salesforce.