August 9, 2017

Contact center

Data actions in agent scripts

Script designers can now use cloud-based data actions in scripts. “Data Actions.Execute Data Action” supports both existing Bridge actions and new data actions. For more information, see Look up data from an external source in scripts and Bridge Connector list.


Routing Salesforce emails through PureCloud for Salesforce

Salesforce administrators can now use PureCloud ACD to route Salesforce emails through PureCloud for Salesforce. For more information, see About Routing of Salesforce Emails in a PureCloud for Salesforce