List of the Genesys Cloud release notes that include the Genesys Cloud for Zendesk release notes tag.
April 4, 2018
Integrations
- ACD voicemail enhancement in Genesys Cloud for Salesforce
- ACD voicemail enhancement in Genesys Cloud for Zendesk
- ACD voicemail enhancement in Genesys Cloud for Chrome
March 14, 2018
Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in Genesys Cloud for Salesforce
- SMS interaction support in Genesys Cloud for Chrome
- SMS interaction support in Genesys Cloud for Zendesk
November 8, 2017
Contact center
- Improved support for external contacts in email interactions
Integrations
- Screen share and co-browse support for Genesys Cloud for Salesforce
- Screen share and co-browse support for Genesys Cloud for Zendesk
- Screen share and co-browse support for Genesys Cloud for Chrome
April 5, 2017
Platform
- AWS Direct Connect support
Collaborate
- Voicemail access directly from email notifications
- Out of Office status date range
Communicate
- Edge and Media Tier release notes
Contact center
- Intraday monitoring view
Integrations
- Email interactions support for Genesys Cloud for Salesforce
- Email interactions support for Genesys Cloud for Zendesk
- Email interactions support for Genesys Cloud for Chrome
February 1, 2017
Platform
- Admin UI relaunch
Contact center
- ACD support for chats in client integrations
- Genesys Cloud for Salesforce and Omni-Channel status sync
- ACD routing of third-party chat and email interactions
- Queues Performance summary and detail views
- IVR prompt support for ordinal numbers
- Italian language support in Architect
November 9, 2016
Integrations
- Secure pause in Genesys Cloud for Salesforce and Genesys Cloud for Zendesk
September 19, 2016
Communicate
- Genesys Cloud web-based (WebRTC) phone
Integrations
- Web-based phone support for Genesys Cloud for Salesforce
- Web-based phone support for Genesys Cloud for Zendesk
August 12, 2016
Collaborate
- Updated user profile layout
- New location for group chat notification
Integrations
- Outbound dialing and script support in Genesys Cloud for Salesforce
- Outbound dialing and script support in Genesys Cloud for Zendesk
May 18, 2016
Platform
- Changes to default password requirements
Communicate
- Telephony trunk configuration enhancements
- Change to trunk number format
- Additional AudioCodes support
Integrations
- Genesys Cloud for Salesforce enhancements
- Genesys Cloud for Zendesk enhancements
- Bridge Server enhancements
March 30, 2016
Collaborate
- Delete files from chat
- Add custom and structured attributes to documents
Contact center
- Transfer to voicemail added to Architect
- Load-based schedule generation
- Short-term forecasting
- Campaign rules for outbound dialing
Integrations
- Genesys Cloud for Salesforce enhancements
- Genesys Cloud for Zendesk enhancements
March 16, 2016
Integrations
- Genesys Cloud for Salesforce enhancements
- Genesys Cloud for Zendesk enhancements
February 19, 2016
Collaborate
- Bulk role assignment tool
Integrations
- Multi-region support for Genesys Cloud for Salesforce
- Multi-region support for Genesys Cloud for Zendesk
January 22, 2016
Collaborate
- New Activity indicators
- Improved “Out of Office” functionality
Integrations
- Initial release of Genesys Cloud for Zendesk
