We added a layer of insight into your peers’ availability. Activity indicators now display when business users are on calls and when agents are handling various media types such as ACD interactions and web chats.
Persistent Out of Office status
When Out of Office is the selected status, it now remains visible to your peers when you are both offline and online. Out of Office remains your status until you select a different status.
Genesys Cloud for Zendesk
Initial release of Genesys Cloud for Zendesk. Includes support for call controls, agent statuses, call attributes, screen pop, click-to-dial, and after-call work of wrap-up categories.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.