Integrations


March 22, 2017

Platform

  • HIPAA and PCI compliance status in organization settings
  • Chat attachment support for HIPAA-compliant organizations

Collaborate

  • Simplified user management

Integrations

  • SSO support for Ping Identity
[View details]

February 8, 2017

Collaborate

  • Loading of chat history

Contact center

  • Outbound email on behalf of a queue

Integrations

  • PureCloud for CIC co-browse feature
[View details]

January 18, 2017

Platform

  • Admin UI
  • PureCloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • PureCloud for Chrome
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November 9, 2016

Integrations

  • Secure pause in PureCloud for Salesforce and PureCloud for Zendesk
[View details]

November 2, 2016

Integrations

  • PureCloud for Salesforce support for Lightning Experience
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October 19, 2016

Collaborate

  • Chat search command

Communicate

  • Dialpad DTMF support

Contact center

  • Queue Activity detail view filters

Integrations

  • SSO support for Microsoft Azure Active Directory Premium edition
[View details]

September 19, 2016

Communicate

  • PureCloud web-based (WebRTC) phone

Integrations

  • Web-based phone support for PureCloud for Salesforce
  • Web-based phone support for PureCloud for Zendesk
[View details]

August 12, 2016

Collaborate

  • Updated user profile layout
  • New location for group chat notification

Integrations

  • Outbound dialing and script support in PureCloud for Salesforce
  • Outbound dialing and script support in PureCloud for Zendesk
[View details]

August 10, 2016

Contact center

  • Inbox support for time off requests
  • Policy-based recording of email interactions
  • Option to override default retention behavior for recording policies in conflict

Integrations

  • PureCloud for CIC
  • Custom actions for web services data dip connector
[View details]

August 3, 2016

Integrations

  • Microsoft ADFS added as a single sign-on provider
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June 15, 2016

Contact center

  • Time off requests

Integrations

  • Microsoft Dynamics CRM data dip connector
[View details]

June 1, 2016

Collaborate

  • New user statuses
  • Increased chat room participant limits

Contact center

  • Configurable alerts for interaction statistics

Integrations

  • PureCloud for Salesforce Console API logout event
[View details]

May 25, 2016

Collaborate

  • Thumbnail image support for additional document types

Communicate

  • Model-specific metabases for Polycom and AudioCodes phones

Contact center

  • Brazilian-Portuguese language support
  • Chat and email metrics added to queue reports

Integrations

  • Verint WFM historical and Verint WFM RTA
[View details]

May 18, 2016

Platform

  • Changes to default password requirements

Communicate

  • Telephony trunk configuration enhancements
  • Change to trunk number format
  • Additional AudioCodes support

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
  • Bridge Server enhancements
[View details]

April 27, 2016

Contact center

  • Social Channel Managment
  • Outbound dialing enhancements
[View details]

April 13, 2016

Platform

  • Public API version 2.0

Integrations

  • Bridge Server enhancements
[View details]

March 30, 2016

Collaborate

  • Delete files from chat
  • Add custom and structured attributes to documents

Contact center

  • Transfer to voicemail added to Architect
  • Load-based schedule generation
  • Short-term forecasting
  • Campaign rules for outbound dialing

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
[View details]

March 16, 2016

Integrations

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
[View details]

March 2, 2016

Platform

  • New support workflow for PureCloud Pro+ organizations

Collaborate

  • New UI for profile setup
  • Ability to open video chats in pop-out window

Contact center and Communicate

  • Group ring
  • Ability to copy interactions through the Agent UI

Integrations

  • Single Sign On support for Okta
  • Single Sign On support for SFDC
  • Improvements to PureCloud for Salesforce
  • Salesforce Data Dip Connector is now available in East Asia (Japan) region
  • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
  • Web Services Data Dip Connector is now available in East Asia (Japan) region
  • Zendesk Data Dip Connector is now available in East Asia (Japan) region
[View details]

February 19, 2016

Collaborate

  • Bulk role assignment tool

Integrations

  • Multi-region support for PureCloud for Salesforce
  • Multi-region support for PureCloud for Zendesk
[View details]

February 12, 2016

Integrations

  • Single sign on support for OneLogin
[View details]

February 5, 2016

Communicate

  • PureCloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • PureCloud for Salesforce updates
[View details]

January 22, 2016

Collaborate

  • New Activity indicators
  • Improved “Out of Office” functionality

Integrations

  • Initial release of PureCloud for Zendesk
[View details]

November 13, 2015

Integrations

  • Improvements to PureCloud for Salesforce
  • Improvements to Salesforce Object Routing Connector
  • Improved styling on several Webhooks widgets
[View details]

October 23, 2015

Communicate

  • Call forwarding is now available

Collaborate

  • Improvements to chat roster
  • New chat commands
  • Desktop support for native idle handling

Integrations

  • Oracle Service Cloud Data Dip Connector is now available in the Asia Pacific region and European Union
  • Zendesk Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Salesforce Object Routing Connector
[View details]