Contact center

Limit on number of exported entities in aggregate Performance views

Genesys Cloud now limits the number of entities that contact center managers, supervisors, and agents can export in aggregate Performance views to 2,500 maximum. For example, an Agents Performance Summary view export can have up to 2,500 agents. For more information, see Export view data.

Integrations

Introducing Google data actions integration

The new Google data actions integration runs as a Genesys Cloud service. The integration enables administrators to create custom actions to act on data in Google applications like Google Cloud and G Suite. For more information, see About the Google data actions integration. 

Platform

View organization configuration changes with audit log viewer

The new audit log viewer enables customers to view administrative changes made to their Genesys Cloud organization configuration. Access the audit log viewer from the footer on each Genesys Cloud Admin page. For more information, see About the audit log viewer.