Contact center

Export data from skills performance views

Contact center managers can now export data to a CSV file from the Skills Performance view and the Queue Performance Detail view with the skill performance group filters in place. Managers can share the exported file with others in the contact center and use it to further analyze contact center performance. For more information, see Export view data.


AWS Lambda data actions integration

The new AWS Lambda data actions integration enables administrators to create custom actions for use throughout Genesys Cloud. These custom actions directly invoke AWS Lambda functions in the organization’s AWS accounts. For more information, see About the AWS Lambda data actions integration