Genesys Cloud – Special announcements

For information about features scheduled for the next Genesys Cloud feature release, see Features coming soon.

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)

Genesys Cloud Voice rate card changes

2024.02.28

TBD

Web messaging content profile support

N/A

TBD

Nuance Recognizer ASR

N/A

TBD

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)

Scheduled hybrid Genesys Cloud customer migrations

2024.02.28 TBD