Platform announcements
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Advanced Architect execution data capabilities | 2024-04-01 | TBD |
| Genesys Cloud Voice rate card changes | 2024-02-28 | TBD |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Nuance Recognizer ASR | 2024-02-22 | 08/04/2024 |
| Web messaging content profile support | 2024-02-22 | 08/04/2024 |
| Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 28/02/2024 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 11/03/2024 |
| Migration procedures and media tier updates | 2024-01-24 | 28/02/2024 |
