Export view data

1. (Optional) Filter by date, queue, language, skills, or other interaction details. The exported file uses these filters for the exported data. For more information about filtering data in a view, see the article for the view you want to export.
2. Click Export . The Export pane opens. 
3. Change the name of the file or keep the default file name in the File Name field. The default file name includes the date and the name of the view. If you export data from the same view multiple times in one day, then all of those files have the same default name. 
4. To export only the columns shown in the view, select Selected Columns. The columns are exported in your preferred order, shown in the view.  
5. Agent Status Summary view only: Select one of the following options:
   • Agent Log In – Log Out Details: Exports the agent’s login and logout activity.
   • Agent Status Timeline Details: Exports the agent’s changes.
   • Agent Status Duration Details: Exports the time the agent spent in each status.  
6. To send a CSV file or a PDF report in an email, enter up to 10 email addresses, separated by a semicolon ( ; ) or a comma ( , ).
   Note: To export to email addresses, make sure that you have the Analytics > Data Export > Publish.
    
7. To choose how often that you want an export to run, select Schedule export.
   • Choose a Time period.
   • Interval breakdown exports only: Select a Granularity according to the selected time period.
   • Select a Recurrence for the export to run.
   • Choose the options for your selections, such as Minutes past the hour, Day of week, Day of month, Day of quarter, Request time, Run on days, and Run on hours.
     
     Note: When you select Schedule export, the Selected Columns option is automatically selected. Before clicking Schedule, verify that the columns to export appear in the preferred order.
8. Click Show Advanced Options.
9. If the view contains a duration column, time values are formatted in milliseconds. To format time values in HH:MM:SS.mmm, select Format Durations on the Export pane. 
10. If the view has the export option Include Custom Attributes, to include custom participant attributes in the export, enable the Include Custom Attributes check box.
11. If you view the data as a group (View as group) of agents, queues, or DNIS numbers, for the export to include the group aggregate data for all the filters plus the individual data for each of the filters, in the Export pane select Split Filters.
12. To convert time values in the export file from the time zone set on your computer to a different time zone, select a time zone option in the box for your export file. The scheduled export feature does not choose the time frame automatically.
13. To set the locale for the data exported from a view, select the language in the locale box. The locale setting displays text, and date and time formats in the selected language. 
14. CSV export files only: To separate values, select the Comma ( , ) Delimiter or the Semicolon ( ; ) Delimiter.
15. Views with Split by Media Type only: To export the data by media type, such as call, callback, chat or email, enable the Split by Media Type checkbox.
16. Views with Include Summary Row only: To add a row to the top of your export that includes the sum of all the numeric columns, enable the Include Summary Row check box.
17. Views with Exclude Empty Rows only: To remove rows in the export file that do not have data, enable the Exclude Empty Rows check box . 
18. In the file format box, select CSV or PDF.
19. Click Export. The file appears in your inbox. 

In the inbox, you can see the status of your exports, including a progress bar displaying the completion percentage of the export.

Symbol	Status	Description
	Submitted	Genesys Cloud received your request for the export and will create the export.
	In Progress	Genesys Cloud is creating your export.
	Canceling	Genesys Cloud is in the process of canceling the export.
	Canceled	Genesys Cloud canceled the export.
	Error	An error occurred during the creation of the export.
	Complete	The export is complete and you can download it.
	Partial results	The export contains partial results and can be downloaded.

Genesys Cloud completes exports in the order that you request them. To start another export, cancel a current long-running export. 

1. On the sidebar, click Inbox.
2. In the Inbox pane, click Exports .
3. Beside an in-progress export, click More . 
4. Click Cancel. Genesys Cloud starts the next export waiting to run. 
5. To clear the canceled export, click the X beside the export.

1. On the sidebar, click Inbox.
2. In the Inbox pane, click Exports .
3. Beside the export you want to download, click Download. The system downloads the export to your computer’s Downloads folder. 
4. To delete or mark the file as read, click More .

Exports that run frequently or cover large data sets affect responsiveness for your entire organization. Exports are queued for processing in the order they are submitted, so when many exports are triggered at the same time, you might find that the exports are showing in the Inbox with a submitted status. Therefore, when creating exports configure them so that they give you the information to run your business effectively, but consider some of the following best practices to maximize performance. 

Genesys Cloud does not have rules for when you can run exports because factors vary by organization: export responsiveness is a combination of view settings, time of day, and how busy the system is when exports run. To minimize export run time, ask yourself the following questions:

• Are my view filters overly broad? For example, am I running a "year to date" export every day? Am I running an export that has hundreds of users when I only care about a smaller number?

Best practice: Adjust export filters so that the export includes fewer agents, queues, interactions, or days. The less data in the export, the quicker it completes.

• Am I running my exports at the same time as other users?

Best practice: If possible, run exports during non-peak hours. For example, run daily, weekly, and monthly exports late at night or early in the morning. For hourly exports, we see that many users run right at the hour or a few minutes after, so choose non-peak times of day: 10 or 15 minutes before or after the hour. 

• Do all my colleagues run this exact same export at the exact same time?

Best practice: Ask one user to run and distribute exports that the entire team uses. 

• Am I asking for more data than I need?

Best practice: If you only need a subset of the total columns available, using Selected Columns speeds up your export time, especially for the agent views.