About Genesys Dialog Engine

As of February 1, 2021, Genesys no longer offers Genesys Dialog Engine for purchase. Customers can continue to use an existing Genesys Dialog Engine subscription; however, for new bots, Genesys recommends that you obtain a Genesys Dialog Engine Bot Flows subscription. For more information, see About Genesys Dialog Engine Bot Flows and Genesys Dialog Engine Bot Flows pricing.

Use Genesys Dialog Engine to build bots that interact conversationally with customers. Use the native integration to call Dialog Engine bots in Architect flows.


Understand Genesys Dialog Engine

Access the Genesys Dialog Engine workbench and create a new bot.


Create a bot in the Genesys Dialog Engine workbench

Access the Genesys Dialog Engine workbench and create a new bot.


Use Genesys Dialog Engine bots in interaction flows

Use Genesys Dialog Engine bots in Architect interaction flows.