About Genesys Dialog Engine

Note: These articles apply only to Genesys Dialog Engine. For new Dialog Engine bots, best practice recommends that you create Genesys Dialog Engine Bot Flows. For more information, see About Genesys Dialog Engine Bot Flows.

Use Genesys Dialog Engine to build bots that interact conversationally with customers. Use the native integration to call Dialog Engine bots in Architect flows.


Understand Genesys Dialog Engine


Create a bot in the Genesys Dialog Engine workbench

Access the Genesys Dialog Engine workbench and create a new bot.


Use Genesys Dialog Engine bots in interaction flows

Use Genesys Dialog Engine bots in Architect interaction flows.