Feature deprecation: For more information, see Deprecation: Genesys Dialog Engine.

Use Genesys Dialog Engine to build bots that interact conversationally with customers. Use the native integration to call Dialog Engine bots in Architect flows.

Understand Genesys Dialog Engine

Access the Genesys Dialog Engine workbench and create a new bot.

Create a bot in the Genesys Dialog Engine workbench

Access the Genesys Dialog Engine workbench and create a new bot.

Use Genesys Dialog Engine bots in interaction flows

Use Genesys Dialog Engine bots in Architect interaction flows.