Free form slot capture examples

Architect supports four custom slot types: list slot type, dynamic list slot type, regular expression slot type, and AI-powered slot type for Virtual Agent. If you enable Virtual Agent, you can create generative, AI-powered slot types when you create a slot from the Natural Language Understanding menu.

AI-powered slots help Virtual Agent administrators and flow authors to capture and collect multiple slots in any order, capture slots over multiple turns, and make it easier for the bot to understand when customers perform tasks that are more complex for the bot, such as spell out their name. When you enable Virtual Agent, you can use numeric, alphanumeric, or free-form AI-powered slots and slot types to improve conversational bot behavior. These options allow you to configure your bot so that conversations between the bot and participant more closely align with human conversations.

This article describes limitations and examples of AI-powered free-form slots. For more information about numeric and alphanumeric AI-powered slots, see Use AI Powered slot types in a bot flow.

Free-form slot limitations

  •  Addresses
    • Address format per specific country standards. The bot participant must rely on the description that you provide to ensure the proper format.
    • Casing: The correct casing is typically correct; however, the extracted entity may occasionally return as all lowercase or all uppercase.
  • Emails
    • Incorrect identification of custom domain names across multi-turn conversations. More common, accurate returns occur when the emails are provided in a single turn.
    • Cases where ASR transcriptions fail to convert dashes, dots, and underscore.
  • Names
    • Missing or rearranged characters when long names are spelled out.

Free-form slot basic examples

Name Description Conversation
Name Full name of a customer
  • Bot: Please provide a value for name.
  • Customer: Grace Diley
  • Bot: Thanks for providing name: Grace Diley
  • Bot: Please provide a value for name.
  • Customer: It’s Little.
  • Bot: I got Little so far, please continue.
  • Customer: Last name’s Simz.
  • Bot: Thanks for providing name: Little Simz.
Address Delivery address of a customer
  • Bot: Please provide a value for address.
  • Customer: One two three Main Street, Galway.
  • Bot: Thanks for providing address: 123 Main Street, Galway.
  • Bot: Please provide a value for address.
  • Customer: Two zero two Parkview terrace.
  • Bot: Thanks for providing address: 202 Parkview Terrace.
Email Email address of a customer
  • Bot: Please provide a value for email.
  • Customer: It’s JDV 123 at gmail dot com.
  • Bot: Thanks for providing email: jdv123@gmail.com.
  • Bot: Please provide a value for email.
  • Customer: Catlover at hotmail dot com.
  • Bot: Thanks for providing email: catlover@hotmail.com.

Free-form slot complex examples

Name Description Conversation
Name Full name of a customer that includes a first name and a last name
  • Bot: Please provide a value for name.
  • Customer: It’s a for apple, n for not, a for apple and then my last name is branden.
  • Bot: Thanks for providing name: Ana Branden.
  • Bot: Please provide a value for name.
  • Customer: It’s a for Apple, m for Mango, b for Ball, e for Egg, r for Run.
  • Bot: I got Amber so far, please continue.
  • Customer: Dee’s my last name.
  • Bot: Thanks for providing name: Amber Dee.
Address Delivery address of a customer that includes a house number and a PIN code
  • Bot: Please provide a value for address.
  • Customer: It’s 77 Woodquay Court, Galway.
  • Bot: I got 77 Woodquay Court, Galway so far, please continue.
  • Customer: I think the eircode is T12H6EK.
  • Bot: Thanks for providing address: 77 Woodquay Court, Galway T12H6EK.
  • Bot: Please provide a value for address.
  • Customer: House number is 66.
  • Bot: I got 66 so far, please continue.
  • Customer: It’s near Clifden in Co. Galway, Ireland.
  • Bot: I got 66, Clifden, Co. Galway, Ireland so far, please continue.
  • Customer: Abbey Road, and the PIN code is T12H6EK.
  • Bot: Thanks for providing address: 66 Abbey Road, Clifden, Co. Galway, Ireland T12H6EK.
Email Email address of a customer that includes a username and a PIN code
  • Bot: Please provide a value for email.
  • Customer: It’s q for queen, w for win, e for egg, r for Rome, t for tiger and y for yacht at gmail.com.
  • Bot: Thanks for providing email: qwerty@gmail.com.
  • Bot: Please provide a value for email.
  • Customer: P j underscore smith.
  • Bot: I got pj_smith so far, please continue.
  • Customer: At yahoo.com.
  • Bot: Thanks for providing email: pj_smith@yahoo.com.

Free-form slot correction examples

Name Description Conversation
Name Full name of a customer that includes a first name and a last name
  • Bot: Please provide a value for name.
  • Customer: First name’s Tirana and my last name is Groj.
  • Bot: Thanks for providing name: Tirana Groj.
  • Customer: Ah the first name is Dirana actually.
  • Bot: Thanks for providing name: Dirana Groj.
  • Bot: Please provide a value for name.
  • Customer: Manan.
  • Bot: I got Manan so far, please continue.
  • Customer: Calra.
  • Bot: I got Manan Calra so far, please continue.
  • Customer: Ah sorry, the last name starts with a K.
  • Bot: Thanks for providing name: Manan Kalra.
Address Delivery address of a customer that includes a house number and a PIN code
  • Bot: Please provide a value for address.
  • Customer: It’s 77 Woodquay Court, Galway.
  • Bot: Thanks for providing address: 77 Woodquay Court, Galway.
  • Customer: Goodquay court, not wood.
  • Bot: Thanks for providing address: 77 Goodquay Court, Galway.
  • Customer: Ah sorry, the house number is 87.
  • Bot: Thanks for providing address: 87 Goodquay Court, Galway.
  • Bot: Please provide a value for address.
  • Customer: Eight seven six Merchants Road, Galway.
  • Bot: I got 876 Merchaps Road, Galway so far, please continue.
  • Customer: It’s Merchants, not Merchaps.
  • Bot: I got 876 Merchants Road, Galway so far, please continue.
  • Customer: T12H6EK, that’s all.
  • Bot: Thanks for providing address: 876 Merchants Road, Galway T12H6EK.
Email Email address of a customer that includes a username and a PIN code
  • Bot: Please provide a value for email.
  • Customer: My email is qwerty125@rediffmail.com.
  • Bot: Thanks for providing email: qwerty125@rediffmail.com.
  • Customer: Ah it’s hotmail.com sorry.
  • Bot: Thanks for providing email: qwerty125@hotmail.com.
  • Customer: Oops, it’s supposed to be qwerty129.
  • Bot: Thanks for providing email: qwerty129@hotmail.com.
  • Bot: Please provide a value for email.
  • Customer: qwerty728.
  • Bot: I got qwerty728 so far, please continue.
  • Customer: Gmail.com.
  • Bot: Thanks for providing email: qwerty728@gmail.com.
  • Customer: Not gmail, it should be yahoo.
  • Bot: Thanks for providing email: qwerty728@yahoo.com.