About bots

Genesys Cloud offers voice and chat bot integrations for use in Architect interaction flows. Administrators can use any text-to-speech provider that is available in Architect flows for use with their installed bot integrations. For more information, see About text-to-speech (TTS) integrations


Amazon Lex

Genesys Cloud’s integration with Amazon Lex allows bots to interact conversationally with customers. Use the Amazon Lex integration to call Lex bots in Architect flows. The Amazon Lex integration is now available in the EU (Frankfurt) and EU (London) AWS regions, in addition to US East (N. Virginia), US West (Oregon), EU (Ireland), and Asia Pacific (Sydney). 


Google Dialogflow

Genesys Cloud’s integration with Google Dialogflow allows bots to interact conversationally with customers. Use the Google Dialogflow integration to call Dialogflow bots in Architect flows.


Genesys Dialog Engine

Genesys Dialog Engine allows bots to interact conversationally with customers. Use this native implementation to call Dialog Engine bots in Architect flows.


Architect Dialog Engine bot flows

Build bots within Architect and then integrate them into Architect call, chat, and message flows. This process unifies the bot and flow authoring experience for administrators, flow authors, and contact center managers.


Solutions, best practices, and business scenarios 

Learn about solutions and best practices that enable Genesys Cloud customers to make the most of Predictive Engagement and Genesys Cloud features.