About bots


PureCloud offers voice and chat bot integrations for use in Architect interaction flows.


Amazon Lex

PureCloud’s integration with Amazon Lex allows bots to interact conversationally with customers. Use the Amazon Lex integration to call Lex bots in Architect flows. The Amazon Lex integration is now available in the EU (Frankfurt) and EU (London) AWS regions, in addition to US East (N. Virginia), US West (Oregon), EU (Ireland), and Asia Pacific (Sydney). 


Google Dialogflow

PureCloud’s integration with Google Dialogflow allows bots to interact conversationally with customers. Use the Google Dialogflow integration to call Dialogflow bots in Architect flows.


Genesys Dialog Engine

Genesys Dialog Engine allows bots to interact conversationally with customers. Use this native implementation to call Dialog Engine bots in Architect flows.


Solutions, best practices, and business scenarios 

Learn about solutions and best practices that enable PureCloud customers to make the most of Altocloud and PureCloud features.