Work with prompts
To work with system prompts, the following permissions: To work with user prompts, the following permissions: Architect allows the flow author to configure and manage prompts. Prompt resources can be audio files, text-to-speech, or data expressions. Prompts are essentially containers for one or more prompt resources in a flow. A prompt informs the caller that an action is required or that a process is complete, and guides callers through an interaction of some sort. For example, Architect can play a prompt when control is passed to a menu, when a call is transferred to another flow, or when an action is required of the caller. To help familiarize yourself with prompts, review the following pages: Learn how prompts and prompt resources are handled in Architect. System prompts are Architect-provided, generic prompts to indicate numbers, dates, days of the week, months, and so on. Learn about system prompt behavior here. User prompts are company-specific prompts created by Architect users. If you have the appropriate role, you can create, modify, and delete user prompts. Learn more about user prompts here. View the features available from the User Prompts and System Prompts tabs. When you publish a call flow, Architect “snapshots”, or copies, any included User prompts and stores them with the published flow. If you delete a User prompt included in a published or active flow, the snapshot ensures that the flow will not be affected by the deleted prompt. For details, and an example of updated prompt behavior, see this article. Note: Unlike other flows, Architect does not snapshot prompts when you publish a bot flow. Bot flows always use the latest version of the prompt. Add languages to appear on the User Prompts and System Prompts tabs to see which configured prompts exist for a particular language. Learn how to add a prompt in Architect. View tasks such as uploading or recording prompts, adding text-to-speech, and setting up an audio sequence. Learn how to edit, sort, and delete user and system prompts. Use the Import feature to add multiple user prompts to your application in a single session.
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Features you can configure
