Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process

Details Announced on
(YYYY-MM-DD)
Planned effective date
Details Announced on
(YYYY-MM-DD)
Planned effective date
Deprecation: Removal of ACD Web Chat (version 2) 2024-06-10 2025-06-11
2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP 2024-05-28 2024-08-26
Deprecation: BYOC Premises Edge Remote Survivability 2024-05-27 2024-11-27
Deprecation: Mobile Messenger SDK for React Native apps 2024-04-08 2024-07-08
Deprecation: Legacy Co-browse and Screenshare 2024-01-24 2025-01-27
Deprecation: Removal of ACD Web Chat (version 1) 2024-01-24 2025-01-27
Deprecation: Google Agent Assist for Genesys Cloud 2024-01-24 2024-08-31
Deprecation: Legacy alerting system 2023-06-14 2024-07-01
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions 2023-03-15 2025-06-30
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI 2021-12-22 Removal date postponed
Deprecation: Auditing features in Documents 2019-02-06 Removal date postponed

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Deprecation: Smart Tags 2019-09-12 2019-10-16
Deprecation: Journey history data retention period change 2021-02-17 2021-05-26
Deprecation: Webhooks 2021-02-17 2021-05-19
Deprecation: Outcome limitation change 2021-04-21 2021-06-14
Deprecation: Select mappable customer traits 2021-05-19 2021-07-28
Deprecation: Journey Reporting Service 2021-06-30 2021-08-11
Deprecation: Website visitor count API change 2022-04-13 2022-08-17
Deprecation: Native X (formerly Twitter) third-party messaging channel 2024-03-11 2024-04-11
Deprecation: Removal of Adobe data actions integration 2024-02-14 2024-05-15
Deprecation: Pointillist Community feature 2023-12-20 2024-02-15
Deprecation: Genesys Cloud SSO certificate expiry 2023-12-13 2024-01-01
Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication 2023-12-13 2024-06-12
Deprecation: Current historical adherence query route 2024-02-07 2024-04-24
Deprecation: Native LINE third-party messaging channel 2023-11-01 2024-04-24
Deprecation: Removal of consult transfer controls from the interaction utility window in embedded clients 2023-10-05 2024-01-09
Deprecation: Active screen recordings UI 2023-09-07 2024-05-20
Deprecation: Outbound Search Audits view 2023-08-02 2024-03-11
Deprecation: CX digital agent workspace 2023-06-28 2023-08-30
CIDR IP address range expansion for cloud media services in new regions 2023-06-21 2023-11-01
Deprecation: Existing permission to view Live Now replaced by a new permission 2023-03-24 2023-06-21
Deprecation: Search Audits APIs 2023-05-10 2023-10-11
Deprecation: Search Audits view 2023-05-10 2023-08-15
Deprecation: Journey customer service 2023-05-10 2023-06-07
Deprecation: Static data actions for web service data actions integration 2023-03-15 2023-03-29
Deprecation: BYOC Premises – Customer VM Solution 2023-05-03 2024-01-20
Deprecation: former customer journey tab 2023-02-22 2023-04-26
Deprecation: Legacy Genesys Dialog Engine 2023-02-22 2023-07-17
Deprecation: Knowledge workbench V1 2023-02-23 2023-05-29
Deprecation: journeyCustomer cookie id from GDPR API subjects response contract 2023-02-22 2023-03-24
Deprecation: Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app 2023-01-25 2023-10-10
Deprecation: Select filters on journey event metrics 2023-01-25 2023-03-22
Deprecation: identify journey SDK method 2023-01-18 2023-01-31
Deprecation: OS Family attribute 2022-12-21 2023-01-18
API endpoint change for local key settings in recording service 2022-11-02 2023-02-01
Genesys Cloud SSO certificate expiry 2022-10-19 2022-12-13
CIDR IP address range expansion for cloud media services 2022-10-19 2023-03-01
Deprecation: Windows 7 support for the desktop app 2022-08-17 2022-12-21
Deprecation: Microsoft Edge Legacy browser support 2022-08-10 2022-12-07
API default profile change for gamification metrics 2022-06-22 2022-10-26
Deprecation: Canned reports 2022-06-22 2024-03-20
Deprecation: Non-consecutive time-off requests 2022-02-09 2022-05-04
Deprecation: Get Journey Sessions by Customer action 2022-01-19 2022-02-23
Deprecation: Removal of the horizontal script panel 2021-12-22 2022-03-09
Workforce management adherence notifications permissions change 2021-12-08 2022-04-27
API endpoint change for supported topic spotting dialects 2021-09-01 2022-02-02
Maximum calls setting for BYOC Cloud change 2021-08-25 2021-10-27
Recording service API metadata endpoint annotation deprecation 2021-07-28 2021-11-10
Deprecation: Remote station calling in the Collaborate app 2021-07-14 2021-11-03
Facebook Messenger HUMAN_AGENT message tag deprecation 2021-06-16 2021-07-02
Incoming non-voice interaction alert ringtone change 2021-05-26 2021-06-09
Deprecation: Keyword spotting endpoints 2021-04-28 2021-04-28
Deprecation: Coaching permissions change 2021-03-31 2021-04-28
Topics and programs audit events name change 2021-03-24 2021-06-16
Quality Management Audit API change 2021-03-21 2021-08-11
CIDR IP address range for cloud media services change 2020-11-04 2021-04-30
Replace call with voice in Sentiment Aggregates API change 2020-12-09 2021-02-10
Create Site API call attribute requirement change 2020-11-04 2021-02-03
Default word confidence change in speech and text analytics settings 2020-10-14 2020-11-18
Limit interaction history for external contacts and organizations to 365 days 2020-10-14 2021-01-13
Screen recording policy changes for Genesys Cloud CX 2 users 2020-10-07 2020-11-04
Deprecation: Genesys Cloud Ruby SDK 2020-09-30 2021-06-30
Deprecation: Export Media Types and Role real-time columns data into .csv files 2020-09-23 2021-01-13
Analytics Conversation Detail Endpoint API maximum record per query change 2020-09-09 2020-12-09
Analytics Conversation Detail Endpoint API query interval change 2020-09-09 2020-12-16
Analytics User Detail Endpoint API query interval change 2020-09-09 2020-12-16
Deprecation: Internet Explorer support for the Genesys Cloud embedded clients 2020-08-19 2020-10-21
Deprecation: Skype for Business integration 2020-08-12 2021-07-31
Deprecation: TLS 1.1 protocol 2020-05-13 2020-07-29
Screen recording, evaluations, and surveys permissions change 2020-05-06 2020-06-24
Deprecation: Contact Center dashboard 2020-03-04 2020-04-29
ACD routing permissions change 2020-02-19 2020-04-18
Deprecation: TLS 1.0 for data actions 2020-02-19 2020-04-01
Deprecation: WFM short-term forecast Average Talk Time and After Call Work metrics 2020-02-19 2020-05-06
Deprecation: iOS Supervisor chat 2019-12-18 2020-02-19
Deprecation: Long polling for Genesys Cloud clients and network configurations 2019-11-20 2020-07-01
Deprecation: Classic Queues views 2019-09-25 2020-01-08
Deprecation: LinkedIn Profile Import 2019-07-31 2019-07-31
Deprecation: Internet Explorer 11 support for web app and Architect 2019-05-29 2019-12-04
Deprecation: Classic Agents Performance views 2019-05-22 2019-08-14
Deprecation: Social channel management 2019-04-03 2019-08-28
Deprecation: TURN port range 2019-02-27 2019-05-31
Deprecation: Legacy permissions 2019-02-01 2019-04-01
Deprecation: Outbound Campaign: Detailed Attempt History report 2019-01-30 2019-05-22
Deprecation: Genesys Cloud Bridge integrations 2019-01-16 2022-06-15
Deprecation: Agent dashboard 2019-01-10 2019-05-22
Deprecation: Edit profile functionality on mobile apps 2017-11-14 2019-02-20
Deprecation: PureCloud for Chrome (app and extension) 2018-08-01 2018-08-01
Deprecation: Website-only web chat configuration 2018-07-25 2018-12-12
Deprecation: Full-text indexing of files in Documents 2018-07-25 2018-10-31
Deprecation: Zendesk data dip connector 2017-11-15 2018-05-16
Deprecation: Microsoft Dynamics CRM data dip connector 2017-10-25 2018-04-30
Deprecation: Attributes for Documents 2017-10-04 2017-12-04
Deprecation: Access control based on role name 2017-08-09 2017-11-15
Deprecation: Oracle Service Cloud data dip connector 2017-08-01 2017-09-01
Deprecation: Salesforce data dip connector 2017-08-01 2018-08-01
Deprecation: SharePoint Connector 2017-08-01 2017-09-01
Deprecation: UltiPro Connector 2017-05-01 2017-11-01
Deprecation: Admin > Directory external contacts 2017-04-12 2017-07-12
Deprecation: Documents for iOS and Android 2017-02-22 2017-05-24
Deprecation: Field level permissions 2017-09-01 2017-12-01

Note: The Developer Forum also lists API deprecations and changes.