Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.

The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.

For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.

• All
• UI/UX
• Deprecation
• Platform
• Subscriber articles

Show 102550100 entries

Search:

Details	Type	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Type	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Deprecation: Genesys Enhanced TTS – Google European Voices	Deprecation	2025-03-17	2025-04-15
Division support for External Contacts CSV Bulk Import	UI/UX	2025-03-17	-
Gamification contests coming to Genesys Cloud	UI/UX	2025-03-17	-
Genesys Cloud to support Outbound WhatsApp Campaigns	UI/UX	2025-03-17	-
Deprecation: Billing and usage APIs and User Interface	Deprecation	2025-03-10
Expanded file support and UI enhancements for SMS and MMS	UI/UX	2025-03-10	-
Upcoming enhancements to Genesys Cloud Agent Scripting	UI/UX	2025-03-10	-
Improved voice campaign diagnostics with actionable insights	UI/UX	2025-03-03	-
Deprecation: BYOC-Premises – Genesys Hardware Solution	Deprecation	2025-03-01	2026-12-01
Event card editing and visualization in Journey Canvas	UI/UX	2025-02-24	-
New interaction window for embedded clients	UI/UX	2025-02-24	-
Agent Timeline view	UI/UX	2025-02-17	-
Improved event list organization for enhanced journey building	UI/UX	2025-02-17	-
Improved screen recording playback with choice of audio synchronization	UI/UX	2025-02-17	-
Segment assignment for external contacts	UI/UX	2025-02-17	-
OAuth client secret no longer visible after creation	UI/UX	2025-02-10	-
Enhancing data sovereignty with New Relic EU data center adoption	UI/UX	2025-01-27	-
Improved Wrap-up Panel UI	UI/UX	2025-01-27	2025-03-24
Upcoming changes to AI Experience tokens and speech and text analytics	UI/UX	2025-01-20
Enhanced control for external contacts and organizations by division	UI/UX	2025-01-06	-
White label branding for PDF exports	UI/UX	2024-12-23	-
On-demand translation of interaction transcripts	UI/UX	2024-12-09
Deprecation: Deprecation and end of sale of Agent Assist via AI tokens	Deprecation	2024-12-05	2025-04-28
SSO integration capacity in Genesys Cloud	UI/UX	2024-11-19	-
SMS opt-out detection update	Platform	2024-11-11	-
Customer owned WhatsApp business account transfer in Genesys Cloud	Platform	2024-11-04	-
Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot	Deprecation	2024-11-04	2027-05-31
Introducing enhanced access control with attribute-based policies	UI/UX	2024-10-21	-
Enhanced Genesys Cloud notes panel UI	UI/UX	2024-10-14	2025-03-24
New Multi-Factor Authentication (MFA) device options	UI/UX	2024-09-16	-
Enhanced messenger configuration for GC admins	UI/UX	2024-07-29	-
Deprecation: Predictive Engagement Support for ACD Web Chat (Version 2)	Deprecation	2024-07-15	2025-06-11
Deprecation: Current Open Messaging Inbound Endpoint	Deprecation	2024-06-24	2025-04-30
Deprecation: Removal of ACD Web Chat (version 2)	Deprecation	2024-06-10	2025-06-11
2024 Genesys CIDR expansion and firewall requirements notification – commercial	Deprecation	2024-05-27	2025-04-05
Deprecation: BYOC Premises Edge Remote Survivability	Deprecation	2024-05-27	2025-06-30
Division-specific role assignments	UI/UX	2024-05-13	-
Refreshed email UI from the Admin menu	UI/UX	2024-02-21	-
UI updates for the people configuration and settings pages	UI/UX	2024-01-10	-
Agent UI multiple contextual panels	UI/UX	2023-11-15	2025-03-31
Deprecation: BYOC Premises – Customer VM Solution	Deprecation	2023-05-03	2025-05-26
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions	Deprecation	2023-03-15	2025-06-30
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI	Deprecation	2021-12-22	2025-03-31

Showing 1 to 43 of 43 entries

Previous1Next

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Division support for External Contacts CSV Bulk Import	2025-03-17	-
Gamification contests coming to Genesys Cloud	2025-03-17	-
Genesys Cloud to support Outbound WhatsApp Campaigns	2025-03-17	-
Upcoming enhancements to Genesys Cloud Agent Scripting	2025-03-10	-
Expanded file support and UI enhancements for SMS and MMS	2025-03-10	-
Improved voice campaign diagnostics with actionable insights	2025-03-03	-
New interaction window for embedded clients	2025-02-24	-
Event card editing and visualization in Journey Canvas	2025-02-24	-
Segment assignment for external contacts	2025-02-17	-
Improved event list organization for enhanced journey building	2025-02-17	-
Agent Timeline view	2025-02-17	-
Improved screen recording playback with choice of audio synchronization	2025-02-17	-
OAuth client secret no longer visible after creation	2025-02-10	-
Enhancing data sovereignty with New Relic EU data center adoption	2025-01-27	-
Improved Wrap-up Panel UI	2025-01-27	2025-03-24
Upcoming changes to AI Experience tokens and speech and text analytics	2025-01-20
Enhanced control for external contacts and organizations by division	2025-01-06	-
White label branding for PDF exports	2024-12-23	-
On-demand translation of interaction transcripts	2024-12-09
SSO integration capacity in Genesys Cloud	2024-11-19	-
Introducing enhanced access control with attribute-based policies	2024-10-21	-
Enhanced Genesys Cloud notes panel UI	2024-10-14	2025-03-24
New Multi-Factor Authentication (MFA) device options	2024-09-16	-
Enhanced messenger configuration for GC admins	2024-07-29	-
Division-specific role assignments	2024-05-13	-

Showing 1 to 25 of 28 entries

Previous12Next

Past User interface and user experience announcements

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Improved auto-answer configuration and toast message control	2025-03-10	2025-03-17
Introducing Genesys Cloud social	2025-03-03	2025-03-17
Work automation list view with OR operator for flexible searches	2025-02-24	2025-03-17
Improved icon visibility for key communication channels	2025-02-17	2025-03-03
External contact names visible in call history and voicemails	2025-02-03	2025-02-17
Improved agent name display for third-party integrations	2025-01-27	2025-02-17
Improved work automation UI for better admin and builder experience	2025-01-20	2025-02-03
Enhanced historical data import: support for multiple files	2025-01-20	2025-02-03
New reporting and filtering options in Genesys Cloud for enhanced team performance insights	2024-11-11	2025-01-20
External Contacts profile panel	2024-11-11	2025-01-27
Improved accessibility features coming to Genesys Cloud	2024-11-06	2024-11-11
Custom attributes filtering and improved panel layout	2024-11-04	2024-11-18
Admin interface: Task Management renamed to Work Automation	2024-11-04	2025-03-03
Automatic sync of approved time off requests to published schedules	2024-10-28	2025-01-27
Flow size insights in Genesys Cloud architect	2024-10-14	2024-12-09
Login banner to ensure compliance with regulatory standards	2024-09-23	2025-01-27
Improved card management in Architect builders with drag-and-drop functionality	2024-09-16	2024-10-28
Enhanced external contact management via bulk .csv import	2024-08-19	2024-11-18
Collapsible prerequisites section in upcoming Genesys Cloud release	2024-08-19	2024-09-02
Enhanced queue activation panel with search and pagination	2024-08-12	2024-09-09
Enhanced Genesys Cloud content search view	2024-08-12	2024-12-16
Collaborate chat web directory UI decomposition	2024-08-12	2024-11-18
UI enhancements in Genesys Cloud’s WFM admin modules	2024-08-05	2024-10-07
Enhanced agent and supervisor activity overview UI	2024-08-05	2024-10-07
Introducing funnel analysis – enhancing customer journey insights	2024-08-05	2024-09-02

Showing 1 to 25 of 66 entries

Previous123Next

Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process. 

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Deprecation: Genesys Enhanced TTS – Google European Voices	2025-03-17	2025-04-15
Deprecation: Billing and usage APIs and User Interface	2025-03-10
Deprecation: BYOC-Premises – Genesys Hardware Solution	2025-03-01	2026-12-01
Deprecation: Deprecation and end of sale of Agent Assist via AI tokens	2024-12-05	2025-04-28
Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot	2024-11-04	2027-05-31
Deprecation: Predictive Engagement Support for ACD Web Chat (Version 2)	2024-07-15	2025-06-11
Deprecation: Current Open Messaging Inbound Endpoint	2024-06-24	2025-04-30
Deprecation: Removal of ACD Web Chat (version 2)	2024-06-10	2025-06-11
2024 Genesys CIDR expansion and firewall requirements notification – commercial	2024-05-27	2025-04-05
Deprecation: BYOC Premises Edge Remote Survivability	2024-05-27	2025-06-30
Deprecation: BYOC Premises – Customer VM Solution	2023-05-03	2025-05-26
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions	2023-03-15	2025-06-30
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI	2021-12-22	2025-03-31

Showing 1 to 13 of 13 entries

Previous1Next

Past Deprecations

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Deprecation: Auto answer toast	2025-03-10	2025-03-17
Deprecation: Configurable session persistence methods in Messenger	2024-09-16	2025-01-27
Deprecation: Genesys Cloud Supervisor app for iPad	2024-07-15	2024-11-11
2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP	2024-05-28	2024-09-03
Deprecation: Mobile Messenger SDK for React Native apps	2024-04-08	2024-07-08
Deprecation: Native X (formerly Twitter) third-party messaging channel	2024-03-11	2024-04-11
Deprecation: Removal of Adobe data actions integration	2024-02-14	2024-05-15
Deprecation: Current historical adherence query route	2024-02-07	2024-04-24
Deprecation: Legacy co-browse and screen share	2024-01-24	2025-01-27
Deprecation: Removal of ACD Web Chat (version 1)	2024-01-24	2025-01-27
Deprecation: Google Agent Assist for Genesys Cloud	2024-01-24	2024-10-07
Deprecation: Pointillist Community feature	2023-12-20	2024-02-15
Deprecation: Genesys Cloud SSO certificate expiry	2023-12-13	2024-01-01
Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication	2023-12-13	2024-06-12
Deprecation: Native LINE third-party messaging channel	2023-11-01	2024-04-24
Deprecation: Removal of consult transfer controls from the interaction utility window in embedded clients	2023-10-05	2024-01-09
Deprecation: Active screen recordings UI	2023-09-07	2024-05-20
Deprecation: Outbound Search Audits view	2023-08-02	2024-03-11
Deprecation: CX digital agent workspace	2023-06-28	2023-08-30
CIDR IP address range expansion for cloud media services in new regions	2023-06-21	2023-11-01
Deprecation: Legacy alerting system	2023-06-14	2024-07-01
Deprecation: Search Audits APIs	2023-05-10	2023-10-11
Deprecation: Search Audits view	2023-05-10	2023-08-15
Deprecation: Journey customer service	2023-05-10	2023-06-07
Deprecation: Existing permission to view Live Now replaced by a new permission	2023-03-24	2023-06-21

Showing 1 to 25 of 109 entries

Previous12345Next

Note: The Developer Forum also lists API deprecations and changes.

To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon. 

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
SMS opt-out detection update	2024-11-11	-
Customer owned WhatsApp business account transfer in Genesys Cloud	2024-11-04	-

Showing 1 to 2 of 2 entries

Previous1Next

Past Platform announcements

Show 102550100 entries

Search:

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Streamlined license usage logic for greater flexibility	2025-01-20	2025-02-17
Extended content search look back period	2024-08-12	2024-10-07
Genesys Cloud content delivery: transition to CloudFront URLs	2024-07-08	2024-10-28
UK Longcode Registration Requirement for SMS	2024-07-08	2024-09-30
Audit data retention period	2024-05-13	2024-11-11
Genesys Cloud transfer features update	2024-05-13	2024-08-02
Japanese translation of Export reports inconsistency	2024-05-13	2024-07-01
Advanced Architect execution data capabilities	2024-04-01	2024-07-22
Genesys Cloud Voice rate card changes	2024-02-28	2024-06-01
Nuance Recognizer ASR	2024-02-22	2024-04-08
Web messaging content profile support	2024-02-22	2024-04-08
Enhanced security measures for failed Genesys Cloud logins	2024-02-07	2024-03-11
Scheduled hybrid Genesys Cloud customer migrations	2024-01-31	2024-02-28
Migration procedures and media tier updates	2024-01-24	2024-02-28

Showing 1 to 14 of 14 entries

Previous1Next

Subscribe

Show 102550100 entries

Search:

Article	Modified date (YYYY-MM-DD)	Change summary
Genesys Cloud Services terms and conditions	2025-03-12	Removed Pointillist.
Genesys Cloud privacy policy	2025-02-19	Updated content.
Genesys Cloud system requirements	2024-10-28	Added to the Workforce management screen resolution requirements section: To ensure the best experience, the Main Forecast user interface requires a resolution of 1920 x 1080 for best experience. The performance of the Main Forecast UI is system-dependent, and Genesys recommends that system specs be more than the minimum suggested.
About ports and services for your firewall	2024-10-23	Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT).
Genesys Cloud Service Level Agreement	2024-10-01	Under Preliminary Troubleshooting, added a link to Genesys Cloud Customer Care.
Genesys Cloud security bulletins	2024-07-19	Added CrowdStrike outage bulletin.
Genesys subprocessors	2024-06-11	Removed references to Zendesk, fka Smooch from the subprocessor list for Genesys Cloud and Bold360, as Genesys no longer uses them.
Genesys Cloud Customer Care	2024-04-29	Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement.
Genesys Cloud security policy	2024-01-17	Removed reference to CX from Genesys Cloud terms and conditions for security (Global)

Showing 1 to 9 of 9 entries

Previous1Next