Genesys Cloud webhook (chat notification) integrations automatically post chats to group chat rooms about events occurring with your services. Use a query to set up the types of events to push, and then select which group chat rooms should receive those notifications.  Genesys Cloud supports webhook integrations with a variety of third-party systems.

Get started

Requirements and procedure for adding a web hook integration. Set up a integration using the generic webhook.

Supported webhook integrations

Genesys Cloud supports webhook integrations with these third party systems.