About the Google data actions integration


The Google data actions integration uses custom actions to act on data in Google applications like Google Cloud and G Suite. 

Overview

The Google data actions integration allows you to create custom actions that you can use throughout Genesys Cloud to act on data in Google applications. You can use these data actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways. Currently, the integration supports Google Cloud and G Suite. 


Google Cloud Functions 

The Google data actions integration supports the use of Google Cloud Functions with special processing to make them easier to use. 


Get started

Review the requirements. After you add the integration, create a custom action.


Troubleshoot

Browse information about common issues. Test data actions for help debugging issues.