About Genesys Cloud SCIM (Identity Management)

Genesys Cloud SCIM (Identity Management) is an implementation of the System for Cross-domain Identity Management (SCIM). SCIM is an open standard collection of APIs for managing the identities of users.

A feature described on this page is coming soon. For more information, see the release notes.


Genesys Cloud SCIM (Identity Management) uses SCIM APIs to sync user entities from cloud or on-premises identity management systems to Genesys Cloud.

Get started (administrators)

Learn about the Genesys Cloud SCIM implementation and confirm that your identity management system is listed as a supported system. (See the Identity management systems section.) Then create an OAuth client and configure your identity management system. 

Get started (developers)

Learn about the Genesys Cloud SCIM implementation. Then create an OAuth client and use the SCIM APIs.

Identity management systems

These identity management systems are known to work with the SCIM API implementation. Select a supported system to learn how to configure it to sync user entities to Genesys Cloud.


For any problems with Genesys Cloud SCIM (Identity Management), browse troubleshooting information about individual issues.