About the web services data actions integration
The web services data actions integration uses custom actions to interact with third-party web services.
You can create custom actions that you can use throughout Genesys Cloud to interface with the JSON-based web services. Use these custom actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways.
Review the requirements. After you add the integration, create a custom action.
You can use several mechanisms to further secure your web service endpoints when you use data actions. These mechanisms help ensure that only data actions and no unrelated parties communicate with your endpoints.