About the web services data actions integration

The web services data actions integration uses custom actions to interact with third-party web services.

Overview

You can create custom actions that you can use throughout Genesys Cloud to interface with the JSON-based web services. Use these custom actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways.


Get started

Review the requirements. After you add the integration, create a custom action. 


Security

You can use several mechanisms to further secure your web service endpoints when you use data actions. These mechanisms help ensure that only data actions and no unrelated parties communicate with your endpoints.


Troubleshoot

Browse information about common issues. Test data actions for help debugging issues.