Use the Microsoft Teams integration to view directories, search contacts, and make calls between Microsoft Teams and Genesys Cloud.

Note: Only one PBX phone integration can be enabled per user in an organization.

Plan your Unified Communication integration

Use the Microsoft Teams integration as part of the Unified Communication tools integration with Genesys Cloud.

Get the Microsoft Teams integration  

The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration.

Configure the Microsoft Teams integration

Configure the Microsoft Teams integration as a client application integration in Genesys Cloud. Give application consent in Microsoft Teams. Then, to complete the configuration, enable a Genesys Cloud setting which allows Microsoft Teams (and other apps) to place calls.

Use the Microsoft Teams integration

Use the Microsoft Teams integration for your calls.

Use the Genesys Cloud client embedded in Microsoft Teams

Integrate the Genesys Cloud for Microsoft Teams app for agents to access and use the Genesys Cloud client from within Microsoft Teams.