About Client Application integrations
Client Applications allow you to run a webpage or web application, such as a CRM, inside Genesys Cloud. To obtain the appropriate licenses to run these applications, contact your Genesys Cloud sales representative.
When you set up a client integration, you configure how the app appears in Genesys Cloud, as a standalone application on a full page, as a widget in the sidebar, or as an interaction widget on the interactions control bar.
You also decide who can view an integrated application by selecting directory groups for it. Only members of the selected groups can view and use the application. No other permissions are required.
Once an app is set up, it can be deactivated, reactivated, or deleted.