About Custom Client Application integrations


Custom Client Applications allow you to run a webpage or web application, such as a CRM, inside PureCloud. To obtain the appropriate licenses to run these applications, contact your PureCloud sales representative.

Prerequisites
  • License(s) for the application that you want to integrate. Contact your PureCloud sales representative for details. 
  • A minimum subscription level of PureCloud 2 is required.
  • Integrations > Integration > All permission (included in the Master Admin role)


Set up

When you set up a custom client integration, you configure how the app appears in PureCloud, as a standalone application on a full page, or as a widget in the sidebar.

You also decide who can view an integrated application by selecting directory groups for it. Only members of the selected groups can view and use the application. No other permissions are required.


Maintenance