Salesforce


September 27, 2017

Platform

  • Notifications API topic and open source project for WFM RTA integrations

Contact center

  • Architect Call.CurrentQueue built-in variable for in-queue call flows
  • Global outbound campaign call settings

Integrations

  • Store chat transcripts in Salesforce activity records
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August 9, 2017

Contact center

  • Data actions in agent scripts

Integrations

  • Routing Salesforce emails through PureCloud for Salesforce
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June 28, 2017

Contact center

  • Screen share for voice interactions
  • Call Data Action for call flows in Architect

Integrations

  • Call data actions for Salesforce data actions
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May 10, 2017

Contact center

  • Co-browse with chat interactions
  • Outbound Campaign: Detailed Attempt History report
  • Chinese and Dutch language support in Architect
  • Call Data Action for email flows in Architect

Integrations

  • Salesforce data actions
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February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • PureCloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect
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March 2, 2016

Platform

  • New support workflow for PureCloud Pro+ organizations

Collaborate

  • New UI for profile setup
  • Ability to open video chats in pop-out window

Contact center and Communicate

  • Group ring
  • Ability to copy interactions through the Agent UI

Integrations

  • Single Sign On support for Okta
  • Single Sign On support for SFDC
  • Improvements to PureCloud for Salesforce
  • Salesforce Data Dip Connector is now available in East Asia (Japan) region
  • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
  • Web Services Data Dip Connector is now available in East Asia (Japan) region
  • Zendesk Data Dip Connector is now available in East Asia (Japan) region
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October 23, 2015

Communicate

  • Call forwarding is now available

Collaborate

  • Improvements to chat roster
  • New chat commands
  • Desktop support for native idle handling

Integrations

  • Oracle Service Cloud Data Dip Connector is now available in the Asia Pacific region and European Union
  • Zendesk Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Salesforce Object Routing Connector
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October 16, 2015

Communicate

  • Inbound OneNumber Fax

Collaborate

  • Ability to share documents with external parties via a simple link
  • Ability to configure security profiles for document access

Integrations

  • Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
  • Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
  • Updates to the Zendesk Screen Pop Connector
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