October 23, 2015


 Communicate

New features and functionality

  •  Call forwarding
    • Provides business users to the ability to forward their calls from the PureCloud UI to a cell phone or home phone.
    • Users can toggle call forwarding off or on.
    • Permission based feature so it can be turned off or on by role.

Collaborate

New features and functionality

  •  Improved chat roster
    • Favorite chats.
    • Tabbed views for groups and people.
    • New preference to sort by most recent.
  • Chat commands
    • Quickly switch between rooms, change your presence, take a selfie, and more – all without your fingers ever leaving the keyboard.
  • Desktop support for native idle handling
    • Detects sleep mode, screen saver, and screen lock, and automatically sets the presence to Away.

Integrations

New features and functionality