October 23, 2015
Communicate
New features and functionality
- Call forwarding
- Provides business users to the ability to forward their calls from the Genesys Cloud UI to a cell phone or home phone.
- Users can toggle call forwarding off or on.
- Permission based feature so it can be turned off or on by role.
Collaborate
New features and functionality
- Improved chat roster
- Favorite chats.
- Tabbed views for groups and people.
- New preference to sort by most recent.
- Chat commands
- Quickly switch between rooms, change your presence, take a selfie, and more – all without your fingers ever leaving the keyboard.
- Desktop support for native idle handling
- Detects sleep mode, screen saver, and screen lock, and automatically sets the presence to Away.
Integrations
New features and functionality
- Oracle Service Cloud Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Oracle Service Cloud Data Dip Connector article.
- Zendesk Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Zendesk Data Dip Connector article.
- Salesforce Object Routing Connector
- Added the ability to assign skills to agents and route interactions based on these skills. Note: Requires use of updated handler and managed package.
- Updated handler and managed package.
- For more information, refer to the Release notes for the Salesforce Object Routing Connector article.
- Added the ability to assign skills to agents and route interactions based on these skills.
