Genesys Cloud Archive - August 2024

List of the Genesys Cloud release notes published in August 2024.

Customer engagement

Auto-termination for closed workitem statuses

Workforce engagement

Activity plans for optimal workforce management scheduling

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Account management

Multiple messenger deployment behavior update

Customer engagement

Enhanced WebRTC Media Helper for VDI users
Extended after call work timeout

Open platform

Support for CX Cloud in VDI environment

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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