Genesys Cloud - External contact management tag
List of the Genesys Cloud release notes that include the External contact management release notes tag.
Platform
- APIs for External Contacts features
Contact center
- Campaign event viewer
- Queues performance detail bar graph
- Pop a URL from the default script
Contact center
- External Contacts
- Advanced email routing in Architect
Integrations
- Salesforce External Contact Sync integration
Integrations
- Improvements to Genesys Cloud for Salesforce
- Improvements to Salesforce Object Routing Connector
- Improved styling on several Webhooks widgets
