Directory


July 31, 2019

Collaborate

  • Import people enhancements

Contact center

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

Platform

  • Release Notes in Genesys Cloud Admin UI
  • Genesys Cloud Community Q&A show

Deprecations

  • LinkedIn profile import deprecation and removal
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June 7, 2017

Collaborate

  • Secure relationships with authorized organizations

Contact center

  • Customer typing indicator in chat interactions
  • Evaluation form question branching
  • Disable unattended reports

Integrations

  • Voci V-Spark transcription and speech analytics integration
[View details]

March 22, 2017

Platform

  • HIPAA and PCI compliance status in organization settings
  • Chat attachment support for HIPAA-compliant organizations

Collaborate

  • Simplified user management

Integrations

  • SSO support for Ping Identity
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January 4, 2017

Collaborate

  • Language selection in browser and desktop apps

Contact center

  • Thai language support in Architect
[View details]

August 12, 2016

Collaborate

  • Updated user profile layout
  • New location for group chat notification

Integrations

  • Outbound dialing and script support in Genesys Cloud for Salesforce
  • Outbound dialing and script support in Genesys Cloud for Zendesk
[View details]

June 1, 2016

Collaborate

  • New user statuses
  • Increased chat room participant limits

Contact center

  • Configurable alerts for interaction statistics

Integrations

  • Genesys Cloud for Salesforce Console API logout event
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April 20, 2016

Collaborate

  • Geolocation

Contact center

  • Bulk add queue members based on groups, roles, location, and manager
[View details]

March 2, 2016

Platform

  • New support workflow for Genesys Cloud Pro+ organizations

Collaborate

  • New UI for profile setup
  • Ability to open video chats in pop-out window

Contact center and Communicate

  • Group ring
  • Ability to copy interactions through the Agent UI

Integrations

  • Single Sign On support for Okta
  • Single Sign On support for SFDC
  • Improvements to Genesys Cloud for Salesforce
  • Salesforce Data Dip Connector is now available in East Asia (Japan) region
  • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
  • Web Services Data Dip Connector is now available in East Asia (Japan) region
  • Zendesk Data Dip Connector is now available in East Asia (Japan) region
[View details]

February 19, 2016

Collaborate

  • Bulk role assignment tool

Integrations

  • Multi-region support for Genesys Cloud for Salesforce
  • Multi-region support for Genesys Cloud for Zendesk
[View details]

January 22, 2016

Collaborate

  • New Activity indicators
  • Improved “Out of Office” functionality

Integrations

  • Initial release of Genesys Cloud for Zendesk
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December 18, 2015

Collaborate

  • Location enhancements

Communicate

  • Emergency services configuration enhancements

Contact center

  • New Predictive and Power modes for Dialer
[View details]

November 13, 2015

Integrations

  • Improvements to Genesys Cloud for Salesforce
  • Improvements to Salesforce Object Routing Connector
  • Improved styling on several Webhooks widgets
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October 30, 2015

Collaborate

  • Ability to manage external contacts
[View details]